Dunkin' — Restaurant in Jefferson Township

6/10/2020 literally just came in ti this place to which I'm a repeat customer. I was in such a hurry that when i ordered my coffee I forgot to say iced. As I saw them pouring I apologized and asked if they could switch it for me. The manager turned to me and said "you didnt say iced." It's called courtesy to simply make a switch, which I'm sure seldom happens. This keep your repeate customers happy and coming back to your business. Because of this is why I dont mind stopping at other places for my coffee and paying $0.30 cents more for a coffee elsewhere. If I don't like my the way they make it, or I make a mistake when ordering it, they will simply make it again without any question asked. You have forever...

I usually love Dunkin’ but today I had ordered an iced matcha latte and 4 bagels, 2 were plain bread with plain cream cheese and 2 were multigrain bread with plain cream cheese but the employee didn’t hear me right and had wanted to give me donuts instead of the bagels and gave me a frozen matcha latte instead of my iced matcha latte, also were taking too long to complete orders, a man had ordered his food and coffee and had to leave without his food and only took his coffee because he couldn’t wait for his food because he was very late to his work.My bagels had almost close to nothing of cream cheese, very disappointed in the employee...

This location needs to be investigated by corporate. Their menu prices don’t match their system so they’ll up charge every time without letting you know. They’ll also go ahead and charge you the completely wrong thing that costs at least $1-2 extra. This happens nearly every other visit. On top of that it seems they have random family members or their children working the front. How is that legal? Today I ordered a small iced coffee. They charged me for an espresso drink and had no idea how to do a refund so they gathered some change from the counter to give me a refund. Idk how a business operates like...