Beef 'O' Brady's — Restaurant in Jefferson

First time, last time.

Worst dining experience of any restaurant ever.

We aren’t ones to complain, but gracious this was bad.

Beginning with our waitress, who had 3 inch nails, she also had her hair down and kept brushing it back. (Ironically had hair in our fries later in the night.)

She then insisted on touching our 8 month baby…we were nice about it, but, there’s no need to touch patrons, much less people’s babies.

We then waited about 45 minutes for our food. At which time no silverware was set (this comes into play later) and only one refill happened.

The food came out…

My wife and mother’s fries were cold, I got fresh fries so that was a clear distinction in what was fresh and fries that should have never been served. My 90 year old grandmother asked for mashed potatoes, and it was the saddest little bowl of potatoes. And she had no silverware to eat with….again it had been almost an hour since we were seated and still had nothing to eat with….by the time we were able to flag down our waitress, it had been about 10 minutes. We were given silverware, thank you…and new fries were to be replacing our new ones soon….again, thank you……or not, the new fries had hair in them and we did not eat them.

I then stood up with our baby, as we had been there for a long time at this point and he was finally getting fussy…I began to watch the serving floor. There were whole sections of the night that there was not a single person from the staff on the floor; no hostess, no waitresses, and no one at the bar. When we went to complain about our experiences, our waitress disappeared for over 10 minutes. Not sure if she was also cooking due to being short staffed, but it was really frustrating trying to get wrapped up with our evening that she was not present.

We then spoke with another waitress about needing to speak with a manager. IF there was a manager, she was too busy in the kitchen to deal with complaints. And our waitress was all of a sudden promoted to a some sort of manager and was able to remedy our problems…just kidding.

Again we spelled out our frustrations with the evening. She went to the back to relay the message to her manager again….and came back with the check. The audacity of that response….even if a portion was comped, she came back out waving it like we needed to just accept whatever she decided to make us pay for….she was so rude every time we had a new thing that made our experience worse.

We told her that we were not going to pay for the experience, to which her response was to say “that’s okay” and crumble up the receipt in our faces and stormed away…this all while carrying other people’s food, so she was not making customer service her priority by not being focused on the customers with frustrations.

We left without paying, but again we were told “that’s okay.”

So can’t come after us for not paying…and do not worry we will never be back. So don’t worry about banning us.

All of this is being said in a hopes the management, and staff can learn from these experiences and hopefully create a better environment for more customers.

P.s. the food is so greasy and gross and the floors in the entire...

Took my husband here for Father's Day, and it was our first experience. Absolutely the worst experience I've ever had anywhere out to eat. We sat there for over 15 minutes waiting for someone to come get our drink order. Finally got drinks, appetizers, and my 2 year olds corn dogs ordered at the same time. 30 minutes later finally got our drinks from the bar and appetizers, while being told there was no mac and cheese, which we ordered after being told no mashed potatoes were available.. Yet 20 mins later, at several other tables that came after us they were receiving mac and cheese. The waitress came back only once to check and see if everything was okay, and attempted to take my appetizer plate, that I had not finished. The bar drinks we received weren't even what we ordered. It was almost an hour and a half before getting any food, and turns out there's also no corn dogs, so my son's replacement chicken tenders and applesauce comes out dead last. They could have at least brought out the pre packaged applesauce for him while we continued to wait. The food was decent just seemed a bit over priced ( which what isn't now a days). If I could give this location a zero stars I would. I understand it being Father's Day, there would be a wait and product shortages, but at bare minimum the customer service should not be compromised. They did comp drink and kids meal (which was already on Sunday discount at 1.99). Overall very dissatisfied and will not be back to...

Once a week I come into the restaurant prior to going shopping at Kroger. About three weeks ago I made my usual stop. I noticed the temperature seemed to be very high. After a while I asked if the AC was broken and was informed that, "no, a guy from corporate is here and he keeps it at the temperature he likes."- Ok no big deal. Couple minutes later a guy with a Beefs shirt on walks into the bar area and proceeded to tell the young bartender that if she didn't do something in a different way that "he was going to put a tramp stamp on her forehead." I was blown away this young girl being treated like this by someone from corporate. When I asked her about it, she replied, "oh it get's worse but he leaves tomorrow and then all will be ok". Dumbfounded. Wow. Poor ladies in that horrible work environment. I let a week or so go by and then contact Beef's corporate through the website portal. I received a call a bit later from a lady at the local Beef's going, "i'm just calling to get your side of the story". Wow sorry I don't have a side to the story just what we at the bar observed your corporate manager doing. Anyways she showed no concern for her employees or what happened. Guess that's how it is in today's world. used to be such a great clean...