Subway — Restaurant in Johnson City

The reasons I'm giving this Subway a five-star where I would never give a Subway restaurant a five-star unless they went over above and beyond to make sure I was taken care of personally professionally and his best as possible and I will say this they have an employee by the name of Addie. The first time I went in there she helped me sort out the app which was incredible as I was lost tbh. Then on my second trip here she remembered me not by name but recognition all the same which is crucial to me especially when judging a restaurant so from me to you Addy 5 stars over above and beyond the call of service. This reflects back to the mgmnt that made sure that this person was trained appropriately so 5 starts for seeing a very important person that could help take this company far if given the right opportunities along the way Thank you Subway and Thank you Addy. We used the app on our second trip here and great experience would highly recommend but, don't take my word for it try it out yourself and let Addy know that you came in because of this review....

Come to this store occasionally and always use the coupons sent out on a regular basis. Today I tried to use my normal 3 foot longs for $17.99 that expires in mid-August. The person running the counter indicated that they do not accept this coupon anymore, which makes no sense if your corporate is sending these out every month. They did say they still accept the 2 foot long coupon, however I only tore out the one I intended to use. Asked if she would be able to ring me up for the 2 foot longs coupon since this was a clear shock to me and she didn’t even hesitate with a quick “no”. Lost my business, as subway is way too expensive without the regular coupons they send out to make...

Whenever I go into the store I always order sauce on the side they never asked if I want it on the sub at all it's just always in a container on the side with none on the sub. I ordered online and put in the comments that I wanted sauce on the side. I opened it and it's dripping with sauce in the middle of the sub. I have never ever had a sub that had sauce in the middle. I called the store and the manager said oh I just thought you wanted extra sauce on the side, she refused to refund my money unless I brought the subs back and I'm 10 miles away so I have inedible subs because there's so much sauce dripping out the middle that it makes me nauseous.

I will never go to this...