Enlai Chinese Restaurant — Restaurant in Joliet

There is truth to what people have stated over the years of not to order online, and how long it takes. 🙄 However, today between my 2 oldest sons, my husband, and I we ordered quite a large amount of food. (My sons wanted leftovers to take and I wanted some to take for lunch at work.) We live a decent distance from the restaurant, and the poor delivery girl had to travel through all the construction on 80 to get to us. She was so very nice and being it was almost 110°F with the heat index and all the problems that we had, I should have gone to pick it up. 🥵

What a difference in the food quality!! Some of our food was not the best we've ever had, but certainly not the worst. (I ordered cashew chicken, shrimp lo mein, one veggie roll.)...the good parts end there. 😕

My cashew chicken was BURNT taste, but oddly I guess due to the sauce, I was still able to stomach it. There was no crab that I can tell in those Rangoon, pretty much just cream cheese and mostly crisp edges. (I get them like that pretty much every place I've ever ordered them and from many different states. Only one place they were good all the way through, due to the technique of their folding.) My husband's Szechuan beef is so chewy he said he can't eat it. The fried wontons my oldest ordered are as if they were left in oil for at least 10 minutes. (I leave you picture of this.) They are COMPLETELY inedible, and he is very upset as they cost him $8 alone. 🤮The rest of the food was pretty blah and I've DEFINITELY had MUCH better. 😒

I'm REALLY upset and disappointed as our bill was almost $200!!! 😡...maybe that's why all the free...

I would give this zero stars if I could. I placed on order through the website for $94. It said it would be there in 25 min… an hour passes, I call the restaurant to ask if it was on the way and the girl says she needs the manager to call me back? Ok. Another 5 min passes and nothing, I call again and ask if she can see the order or if it got sent out or not.. again saying a manager will call.. another 10 min and I try to call again and they answer and hang up and I haven’t been able to get them to answer since. So unprofessional. She kept asking what website… the website that I got the number to call off of & I have the confirmation email. Will never...

Worst place I have ever been I went here to get birthday dinner for my sons 5th birthday. An my card went through as a partial payment. So I left to go figure out what was wrong with my card I came back the it was a different lady she was so rude I tryed explaning I had paid part an she said she Doesn’t see my recent so wanted me to pay the full amount I told her I only owe 11 more she refused to give me the food I even paid for. With my son who just turn 5 wereing his birthday stuff she proceeded to be rude. I was ready to leave an in front of me very loudly demanded the food to be thrown...