Tazza Coffee — Restaurant in Joliet

Super excited to try a local coffee shop as I try to support small businesses. Unfortunately my experience here wasn’t pleasant. I understand it’s opening weekend and I will have to come back and give it another try and possibly adjust my review later on. But let’s start, I came in and ordered a latte and was excited to try it. It was around 9am and didn’t have breakfast so I tried to order an egg and bacon croissant and they told me they didn’t have it. Ok fine, I’ll order the ham and egg muffin, there response is we ran out of that too and didn’t have it. Ok, can I try the ham and cheese danish, we ran out of that too. So I asked what do you guys have. The response. “I don’t know”. So I opted out of ordering food and was still excited to try my latte. Well roughly 20 min goes by and I notice they have had milk left out since I got there. I know safe milk to consume has to be under 45 and maintained under that temp. Who knows how long it has been sitting out before hand. So after that I noticed someone who ordered way after me get their drink and at that point I asked for a refund. I believe the owner was who I talked to and proceeded to agree and give me a refund. He had some trouble which I understand it’s a new system and opening weekend but he asked for help from his staff and they were being very subtle and rude in a way. Got my money back after nearly 30 min +. Went down the street to Kafe De Kasa and I was in and out within 3 min of getting in, ordering and leaving with a smile on my face. Unfortunately upset but like I said earlier I will try them again in the near future and see if my review changes. I hope it does. I’d like to see local businesses succeed....

Ordered HOT almond dream latte & at best it was lukewarm. Tasted it as soon as I got in my car. The girl that made my coffee didn't put the lid on securely. I didn't notice, when I picked up the cup the lid popped off & coffee spilled all over the counter. My 2nd coffee was made by a different girl & she sealed it the way they should. The two girls & the owner ( I believe) all saw the mess & didn't bother trying to assist wiping up the coffee, there was quite a bit. I grabbed napkins & cleaned up. Guess they thought I made the mess so I should clean it. The girl that can't put a lid on also spilled milk on the counter EVERY TIME she poured milk into a pitcher. Lackadaisical. I don't like that they make the drinks on the counter facing customers without any protective shield. Seems unsanitary. And, they should put the milk back in a cooler. It could be in an open cooler like they have in bars. The milk is left sitting out 🤢 I don't know about this place. I'll wait & give it another try to see if they make any improvements. The Almond Dream was delicious and the Cafe has a nice atmosphere. I like the garage door. I hope...

One of the servers exhibited bizarrely rude behavior today. She was holding the door open, and because the weather was cold, we asked her to close the door. The server became confrontational and took an incredibly offensive tone, claiming that my mother could've "said it nicer" and "you're older, you should know better", despite the fact that my mother was cordial the whole time. After she went outside and closed the door, the server came back and said "What did you say?!" very provocatively, seemingly looking for a fight.

Incredibly rude employee, and I am very disappointed considering that we always come here and are incredibly respectful and friendly. It is absolutely bizarre that she acted that way, and we were very offended. I am not sure if it is because my mother had an accent or whether the employee was having a bad day -- regardless, her behavior was completely unacceptable. To have the audacity to even comment on a customer's age or the way they speak, despite the fact that we treated her respectfully is abysmal.

Great spot that is unfortunately run by some of the rudest people...