Jet's Pizza — Restaurant in Kalamazoo

ordered 2 pizzas and 2 pops .... Was quoted 7:02 PM. Called store at 7:25pm to check on order and was told it would be another 10 mins and to call back if it wasn't there since it was a new driver.... Called back at 7:48PM and was told that is was still on the road and should be there shortly. I responded with frustration that my pizza had been in transit for over 45 mins and asked how far away and how long it would be and was told that they couldn't reach the driver and they didn't know where he was or how long it would be.... Manager offered no help or even remorse for the situation. I had to adamantly state that i did not want my food to be cold upon arrival as it was already 45 min late.... I was refused when I requested fresh food and had to demand a refund repeatedly until he gave in and said we should get a refund in 3-5 days.... then at 8:08 pm the driver finally arrived and had no idea that we had cancelled our order... To make matters worse he arrived with 4 pops not 2 and no pizzas in hand but said he left them in the car... He appeared out of it and very confused to the fact that we canceled our order and lied to me and said he just left the store 20 min ago, even though I talked to the store 45 mins before that.... Someone is not being honest with us and the manager was rude and condescending when we called back to tell him that his driver had arrived even though we cancelled our order... all this treatment even after being a long time customer and big fan of this company.... This store needs to evaluate how they operate and whom they...

Jet’s Pizza Stadium Dr

12-7-2019 @ 6:48pm

All I have to say is wow. Newly diagnosed type 2 diabetic and still getting a handle on things. It’s hard finding good food, that’s not, too many carbs. Well we ordered a large thin crust with chicken, bacon, ranch, and cheese. It was awesome. In addition the site said that it would be delivered by 7:48 pm and we received it by 7:27 pm. I will always give props for beating their time. Especially when their competitor stated a 2 hour delivery window. Now that is ridiculous.

I just want to point out that our driver seemed to really like his job. I could tell that he took pride in his company and his product. We look forward to ordering from here again. Thanks...

We were told the pizza would be done at 745 and then it wasn't done until at least 8. I get that it's busy but don't tell me it will be done at 745 if it's not. Then they said it would be 10 more minutes and we waited until I finally went up to the counter at 8:05 and asked if it was ready and it was in the warmer.... I said we've been waiting for this how long has it been ready? and he just stared at me so I just left.. could have called it out or something, pay a little more attention. Very unsatisfied with service and I work in customer service, I don't mind waiting. But 25 minutes is too much. It doesn't even take that long to...