Jimmy John's — Restaurant in Kalamazoo

Worst service ever been a member with them for years. I don’t know if they got new people working there or what but they are so rude and ugly and unprofessional . I spent $45 dollars September 3 with these people and they gave me bread that was hard as a rock, and then they have a nerve to wanna get snappy and lippy with me and they want to give me a discount on my next order like I’d ever ordered from them again This new generation of workers is screwing up the food industry I’m surprise this Jimmy John’s isn’t shut down they never have drivers never have workers people quit every day there I don’t even know why they’re not shut down yet they had the worst service ever to certain people they...

The past 2 times i’ve ordered from this location i’ve had to wait nearly an hour for my food. I live about a 3 minute drive to JJ and although i know it’s busy, that just seems unreasonable. Tonight I waited 45 minutes for my order, just to find I was missing half of it. I called the store and they told me they’d send it out. I waited over an hour for them to bring me what was missing. I called them to make sure my order was even still being sent out, and the person on the phone sounded annoyed that I was asking about my missing food again, even though it had been half an hour. Super disappointed with these past few experiences, will not be returning to...

Literally not “freaky fast” delivery anymore. I can completely understand not having enough drivers but the managers response to my order being out for nearly an hour was “okay well he’s in route”. For an hour? With a sub that’s loaded with dressing?

Needless to say I got a refund on my order but the manager is not a very friendly person at all. He’s clearly doing the bare minimum. Good management equals good employees. I wouldn’t be rushing anywhere for him either. When I worked in management and we were short staffed we jumped on the road ourselves. Just a suggestion :)

On the other hand, the driver and female working at the...