Auntie Anne's — Restaurant in Kansas City

Usually I have a great experience here. But this kid was working wearing over the ear headphones. I approached the counter and when he noticed me came on over and mumbled under his breath something. I couldn’t understand him so I said hello. He mumbled something else and I told him I couldn’t hear him. I had to ask 3 more times what he was saying before he finally spoke up and said “what do you want” I said I’ll take the cinnamon sugar pretzels. He proceeded to mumble some more and I had to ask him another two times before he spoke up again. Anyway once I got my pretzels they were burnt. Not a great experience. You shouldn’t be listening to music when working and you should use a normal tone of voice when communicating with customers. Finally when you burn your food product you should toss it...

Asked for pepperoni pretzel birds was told by the cashier they don’t have any I asked if I could wait cashier rudely said THEY ARE NOT available mind you the other employee stood in the back on her phone. The pretzels that were available looked overcooked old dry...

Had a really poor experience here. The cashier got my order wrong and after I noticed after getting my order, still at the counter she refused to correct her mistake. I ordered a pretzel dog and she gave me pretzel nuggets instead. Very...