Brown & Loe — Restaurant in Kansas City

Outstanding Service at Brown & Loe – A Shoutout to Matt Some of the key attributes of a great restaurant server are customer service, efficiency, professionalism, calmness, being observant, and having a positive attitude. I witnessed all of these in action at Brown & Loe—specifically from a waiter named Matt, at the Kansas City, Missouri Airport location. I was truly impressed by how Matt managed a full house of guests for over two hours. He was the only one on the floor, yet he took orders, checked on tables, cleared them, and handled every task with a genuine smile. Even when dealing with rude or impatient customers, Matt remained calm, respectful, and apologetic when needed—never losing his composure or professionalism. What stood out most was how he gave each table his full attention, made eye contact, and treated everyone with care and enthusiasm. It was clear he truly enjoys his work and takes pride in it. Thank you, Matt, for your incredible work ethic, professionalism, and for showing what great service really looks like. You made a...

It looks like a nice place for an airport. Comfortable, big windows, an okay menu.

It cost my wife and I over $60 for lunch, and the food was deeply medium. She had a breakfast dish which features cooked long ago bacon and lukewarm bacon.

I had Betty’s Club, a sliced beef and sliced ham sandwich on Texas toast. It sounded good, the reality was not so good. It had barely-warm bread with a slice of cheese melted on it some time ago. The beef and ham were still refrigerated, just as if I bought it from the lunch meat fixture at the grocery store. I’m sure it came out of a pre-measured bag in the kitchen.

Unappetizing and expensive.

Eat before you come to...

Visited Brown & Loe last night and had quite the experience! The BLT was so spicy it felt like I was being personally roasted by the chef. The sauce was overpowering, kind of like a first date who won’t stop talking about their ex. On the bright side, the beer was ice cold – the perfect antidote to my mouth being on fire.

Service was a bit slow, but it gave me plenty of time to contemplate life and stare longingly at all the empty tables that were mysteriously closed off. Maybe they were reserved for the ghost of speedy service past? Despite all that, the vibe was great, and I’d definitely come back for more...