Hearth Locavore Kitchen — Restaurant in Kansas City

Ordered the honey glazed salmon with mashed potatoes and caesar salad, and my mom ordered a plain burger with just lettuce, tomato & mayo. Also ordered a single margarita and my mom asked the waitress (who didnt introduce herself) what their best fruity drink was - and was told it’s an Old Fashioned, so she got that. I knew it was a mistake as soon as she took the waitress’ word for it because an old fashioned is FAR from fruity. Needless to say, it got sent back to the bar. My mom’s burger came out with sunny side up egg and cheese on it (remember she asked for plain?) so that was sent back as well. When it came back there was no mayo which she asked for on as well. My salmon was good but the mashed potatoes were the “instant” box kind which sucked (as I only eat whole, non-processed foods). The romaine in the caesar salad was clearly old (they tasted old and they were wilted instead of crispy). When I got the receipt, there was a double margarita on it which is $6 more than the single. One thing our waitress was NOT, is attentive. Service was very sad for us to be one of TWO sets of customers at 4:30 pm on a Monday. Wish I would’ve checked reviews first because this place sucks and is not worth the $86 tab. I also want to point out that someone called this place upscale - it’s FAR FROM UPSCALE! All food is served on plastic dishes and they provide only plastic cutlery. Additionally, about 10 minutes after getting the check, a “manager” walks over asking what our problem is. Confused, we ask what he’s talking about. Apparently he was told that we weren’t trying to pay for our drinks, which was not the case. Then the bartender walks over, getting loud and complaining about charging us for a single margarita when she made a double (which isn’t my fault, I ordered a single and didn’t even drink half!) and saying she only came over because she heard we didn’t want to pay for our drinks - a straight up lie. Seems like the waitress made an assumption that we didn’t want to pay and told the other two employees on duty which caused a scene. A stupid assumption on her part because my credit card was on top of the receipt that was laying on the table waiting for her to take it but she never came back, instead she sent the “manager” over. We were thinking about getting something else to go before paying but due to this BS we just paid online & got outta there. If the waitress would have gotten the order correct, none of this would have happened. Then the “manager” kept talking over me instead of listening to my explanation of his server getting everything wrong. The service here is absolute garbage because no one listens! Stay far away from this place, there’s a reason they can’t even get 3 stars at the airport where expectations are...

THIS REVIEW IS BASED OFF KCI LOCATION

I've recently visited Hearth at the KCI Airport, & have positive feedback to share!

First time I visited on 4/13/25 (Ticket R84), Sarah T was helping me. I could see thy she was nice & busy, bit what I appreciated, is that she made me feel important. I'd ordered a cease salad, & felt as though the lettuce wasn't in great shape. Without a notch, she said, "I'm going to grab you another one". Both salads (condisdering), were delicious, & really appreciated Sarah T's service. If I still lived in KC, I'd ask if she'd be willing to work for me. She was managing the entire floor, I noticed her tending to BOTH, and still felt like a priority.

My flight to DFW has been delayed to 10p.m. I came back to Hearth, because Sarah T. previously suggested the pretzels!

Well, the kitchen has closed by the time I made it back, & this is where my shout-out to Morga G. comes into play!

I knew what I wanted, because Sarah & I talked about the pretzels a little while earlier. I asked Morgan for a glass of wine and order of pretzels. She'd said she thought the kitchen had closed, but would see what she could do. Before I knew it she said she understood the situation, & had an order of pretzels in front of me in no time! Excellent work!

Traveling can be difficult. I very much appreciate Hearth, & the extra mile...

A friend went to order the grilled veggie panini and was told honestly by the waitress (which we appreciated!) that "she probably wouldn't like it because they were out of the vegetables they used so they were substituting it with green beans." Since green beans on a panini is absurd she elected to get a kids grilled cheese. A lot of the items on the menu outside were not included on the menu provided to us. When I asked if the "sweet potato curry" was available to order the waitress said that "yes they could make that." You can imagine my surprise when our food arrived and it wasn't sweet potatoes in the curry but you guessed it…green beans! Why would they assume that substitution was okay and not notify us? I should've sent it back but didn't really have lots of options to choose from (I'm a vegetarian). My friend's grilled cheese had about one slice of cheese on it. The flavor of my curry wasn't bad, but that was the most money I've paid for canned green beans, rice, and curry sauce in my life ($15). Should've skipped this one, but hey, at least the Smoothie King next...