Panda Express — Restaurant in Kansas City

My order took an hour and 46 minutes to be prepared. After receiving the notification that my food was ready, I still had to wait an additional 20 minutes in the drive-thru line. ​The food itself was incredibly disappointing. I ordered the $12 plate with orange chicken and eggplant tofu. What I received was mostly cold, raw vegetables, including uncooked broccoli and bell peppers. The "eggplant tofu" dish contained only one small piece of tofu and a couple of slivers of eggplant, buried under a pile of raw peppers. While the orange chicken had decent flavor, most of it was just fried breading with no chicken inside. ​This isn't a one-time issue. My last two visits were similarly frustrating. On both occasions, I ordered beef and broccoli and received fewer than three pieces of beef each time, with the rest of the container filled with cold, unsauced broccoli. The chow mein is consistently 99% cabbage and other filler ingredients, with barely any noodles. ​Furthermore, the restaurant seems to have major inventory problems. During my last two visits—both just a couple of hours after they opened—they were already out of rice and a majority of their entrees. It has become normal for the staff to list what they don't have, rather than what's available. ​Poor management and a clear lack of work ethic from the staff have ruined this location. I will not...

Is there a way to give zero stars!!! I have gone through the drive through at least 10 times. EVERY SINGLE TIME MY ORDER HAS BEEN MESSED UP!! So I calmly called to talk to the manager for the first time. I am not one to call and complain about these situations but enough is enough. I asked for the manager. I told her about every time my order was messed up and suggested that she start checking her drive through peoples orders if the person in charge can’t handle such a simple task. (I worded it much nicer but I’m furious right now). She proceeded to CUSS ME OUT!!! I had not raised my voice! I didn’t say I wanted a refund or anything. Just wanted to let her know of my experiences. All I wanted was some reassurance that she’d check into it. THATS IT. MAYBE AN APOLOGY!?!? NOPE!! Not at this Panda Express!! This manager was rude and condescending to a customer from the first “hello?”she answered the phone with. Not made for management. She’d be better in the back! For someone who works in customer service, I’ve never been treated so bad in my entire life!! I will NEVER EVER go to a Panda Express ever again!!! And neither will any of my friends who also heard the conversation (20+ people). I just hope corporate gets rid of her before she causes the location to close completely for her ignorance in...

What's really is disappointing to me is that we started coming to this one because we felt the very location was more than less friendly and the food seem to be fresher but today I'm done with Panda Express completely I will not be going back I called to get a refund for my food however they were brewed so they can keep my money they're not getting my service ever again which sucks because it's my son's favorite meal so we go there anywhere from 3 to 6 times a month but that won't be happening anymore when I call to talk to someone about the armpit length curly hair that was in my food that Not only was half marinated and charbroiled along with my food so is obviously cooked in with my food isn't didn't just fall in which I had three people eating with me that's all that at my workplace I didn't just make it up the guy's name was jorge! and he was completely rude was trying to talk over me telling me that no women are working today so basically that I was lying and I didn't say anything about a woman so I don't know why you was talking like that but I'm very much disappointed and not only that my co-workers rice was dried out and disgusting he threw half of it away I am very surprised to see...