uBreakiFix - Phone and Computer Repair — Local services in Kansas City

This was undisputedly the worst service I have ever had. Disclaimer, there’s a note under their work station(s) that says “Offer the customer $10 off for a good Google review

1. I went into UBreakiFix (Phone Medic) with a shattered screen and had them replace it for $150. I instantly noticed that around the outside of the screen there was a rubbery substance that was loose and not sealed at all (highlighted in pictures later). My phone then continued to register touches on areas of the screen that I wasn’t actually touching and sometimes even typed things on its own. I took it back in hopes that it was a defect with the part and I was just unlucky.
2. On my second visit I waited 1.5h for my phone to be fixed and when it was fixed they had to take it back for another 15m because they had over tightened the screen and the home button wasn’t working correctly, once the manager of the store (Kaheem) tightened it back down he said “Hey, there’s a discolored pressure spot on this part of the screen and we’re out of parts, bring it back and we’ll replace it.” I wasn’t happy, but okay, whatever…. 20m later the phone starts doing the “ghost touching” again where it registers input incorrectly and types things or utilizes touch functions in ways I as a user don’t specify.
3. I finally get the time to take it back for the third time, Kaheem helps me again and takes his time to ensure things are working right and then says “there may be a bug I’ve only seen a couple times with your home button” but I will mention could NOT elaborate on the bug anymore than just saying that general phrase and “he’ll test it” (I work in IT, I know tech BS when I hear it) he then proceeds to continue working on the phone. I’m in the store for 1.5h at this point and 2 other customers had come in and had HORRIBLE service, Quinn, the other associate working didn’t go above and beyond to help clients and was extremely slow and uneducated about his job responsibilities. One lady said "I’ll leave and come back" because her grandkids were waiting in the car so long and it had taken Quinn 20m to help her buy 2 phone charger, which is a simple transaction, the prices of their inventory aren’t even marked in the store and he needed the managers (Kaheem’s) help to even figure out what the right item was.
4. Fast forward to Kaheem finally being done with my phone probably a total of 1h 45m later, he brings it out “Well, ummm, your home button doesn’t work anymore, we’re going to have to order you a new phone which will be 7-10 business days.” ARE YOU KIDDING ME?! At this point I had spent $150, a total of 4.5h of my time (not including driving) and my phone had only gotten progressively worse since going here. I would NOT recommend this service to anyone and I will never take my business back there.
5. I plan to (1) get a new phone and (2) get my money back because at this point it has been 3 weeks of paying $150 for a malfunctioning device and then another 10 days of not having a working home button on my iPhone 7 all while wasting 4.5h of my time.
6. I do not recommend this company to anyone, they are bad at what they do (look at the pictures of the seal on my home button, no wonder it doesn't work. The black stuff I've pulled up for viewing reasons is the rubber seal that is supposed to be under/behind the screen), lack basic customer service skills, and on top of that they PAY...

My experience at uBreakiFix was nothing short of a nightmare. I brought my iPad in for a simple battery replacement, but the process turned into a saga of incompetence and frustration that spanned more than half a year. From messed-up reservations to misleading advice and botched repairs, this store failed at every step. Here's the detailed account of my ordeal.

I initially brought my iPad in for a defective battery last Fall. The store's online registration messed up my phone number, causing confusion with my reservation (They texted a confirmation to my cell phone number, but the store's records had a different number). The store took over a month to replace the battery and screen, and I had to constantly call for updates because they never contacted me, even after fixing the wrong number. When I finally got my iPad back, the new screen was faulty, and the touch features for the home button were iffy.

I returned to the store, and the team lead wrongly told me to file a claim through Home+. After months of submitting claims, getting denied, and receiving useless advice, I finally spoke with a claim evaluator who informed me that I had been misled and should have used the repair warranty instead. They renewed my expired warranty and reimbursed me for the months I paid for their unusable Home+ service.

When I returned to the store, the employee promised to order the necessary parts and call me when they arrived. Weeks passed with no call, and when I followed up, I found out no work order had been created. They used the parts for another order and had to reorder them again. Finally, after another round of repairs, I received my iPad back for the second time, but its home button was broken.

I brought the iPad back again, and the same team lead promised a fix by the next day. Two days later, I called and learned the work order wasn't created, and parts had to be ordered again. Weeks later, my iPad went missing, but they eventually found it. Their only acknowledgment of their incompetence was firing an employee who was keeping me appraised of the repair statuses and explaining the issues with losing work orders, parts, and my iPad. The store didn't fire the rude team lead that gave me so much bad information or the hapless employee that kept failing to create my work order, but they fired the one employee that gave me informed and accurate information about my iPad, its repairs, and the saga of issues with its repairs. His professional demeanor was the only reason I was being patient, and they fired him.

After all this, I received my iPad only to find the battery, which had been replaced 6 months ago in the first repair, was defective, stuck at a maximum charge of 3%. After at least 10 month of waiting and following up, 3 failed repairs of the same device, and only asinine apologies, excuses, and misinformation, I've had enough of this store.

I've filed a complaint with corporate, but I am beyond frustrated. Avoid this store at all costs if you value your...

It would be a one star, but we did get as far as a free new screen and some apologies, but after taking my laptop in for just a hinge replacement, I was sucked into an almost two month ordeal and still have a broken laptop. I went in on November 13th to inquire about replacing the hinges on my husband's laptop. I was told it would be an easy fix and that I just needed to order the part and bring it in when it came in. I did so but was called a couple days later because in addition to the hinge, the backplate needed to be replaced, because it cracked. Fine. So I order the part and when it comes in 2 weeks later I take it in only to get a call saying it's done and to come in and pay and pick it up, and oh, by the way, the motherboard was fried so they couldn't run diagnostics. No explanation or conversation about how that happened or next steps, and the manager said it was DOA so not their problem. So I call another store to get in contact with another manager and am reassured that I will be taken care of. With some hope restored, I go into the store and speak with the front desk girl who checked in my laptop only to discover she marked my laptop as DOA simply because she hadn't bothered to turn it on and check it. Presumably because it was just a hinge fix and noone thought it mattered to check it in thoroughly. So she personally gives it a look over, plugs it into my charger instead of their universal charger (although they had my charger from day 1 and didn't bother to use it) and discovers that the battery is shot from using the wrong charger and leaving the computer dead for weeks. At this point I just want my dang computer back, but instead of insisting they put in a free battery and send me on my way, I order the battery that they sent me a link to off Amazon and bring it in as soon as it comes in. And guess what? They sent me the wrong link. So I get a new link and order that battery. Great, it comes in and works! BUT now the screen won't come on. By now, they feel bad and offer to put in a free screen that they had laying around the office. Very much appreciated! So they call a few days later to say it's done, and no additional charge, but when I pick it up, there are lines across all the edges of the screen and a black spot in the lower left corner of the screen. Ive contacted with no response. I guess I'm going back into the store for another round of he said she said and I'll update when something is resolved, but you asked for a review... I'd really like to enjoy my laptop soon as classes are starting back up and I wasn't able to enjoy it over break and my husband wasn't able to use it to write his final papers after...