Rice House — Restaurant in Kansas City

Avoid coming here if you can. I previously held Rice House in very high regard, recommended it all the time and ate there myself pretty frequently when I lived in the area. Last night I took my mom here to have a dine in experience at rice house. I ordered the beef lo mein, and my mom ordered the beef and broccoli. When my beef lo mein arrived, within two bites I realized it was just microwaved, really scolding hot in some places and literally cold in others. I called over our server, who was an older woman, and I very politely (I’m afraid of confrontation most times, and I was practicing standing up for myself) made her aware that my food was cold and I’d like to send it back in exchange for some fresher food. She then went and got who I can only presume is the kitchen manager, who came out and asked me “what’s going on”. I very politely tell him the story again, this time more nervous because as im explaining that my food is cold in some spots and really hot in others, this man is rolling his eyes at me. He then proceeds to raise his voice at me, saying that “they don’t do that at rice house. We don’t microwave at rice house”. I wanted to cry so bad, he went on to say that “restaurant isn’t Walmart, you can’t return food” and if I wanted something else I’d be charged, as well as still have to pay for the cold noodles I received. The way he spoke to me was truly unacceptable, I am a very quiet 23 year old girl and I very rarely have to stand up for myself like this. I’ve never been spoken to with such disgust and disregard by an employee in my life, and I was extremely apologetic the entire time I was explaining that my $15 lo mein was served to me half microwaved and cold. He told me I was wrong, that I was making stories up with a raised voice in front of the entire dining room. It was mortifying. I was so embarrassed. He refused to work with me on coming to a solution, and the only way I could have was if I myself had also raised my voice and shifted to a more disrespectful tone, which I really really did not want to do because the situation really didn’t require it. So I let him storm away from me instead of trying to defend my case further. And was charged for the full, cold plate of lo mein. It was truly mortifying. Absolutely unacceptable for a restaurant in this day and age, and I want to cry just retyping all of this because it was so so jarring how ready this man was to go toe to toe with me like I wasn’t about to burst into tears the entire time. I just wanted to enjoy a nice meal with my mother who I don’t see very often, as we don’t live near eachother anymore. I can’t believe the service I received from a place I held in such high regard. I’m sorry I took her there in the first place. Don’t come here for noodles unless you want to get yelled at when they serve them...

Let me start by saying the food is somewhat edible in a pinch. I ordered and tried to start the interaction off positive by asking "How are you doing?" Etc. I was met with "Place your order. " I placed the order and we live 20 minutes away so I informed we'd be cutting it close but they still accepted the order.

Literally, we were one minute, or less from the establishment but 10 minutes before their closing time when we got a call asking "Where are you?" When I walked in 45 seconds from their call, there was an indignant attitude by all, especially the rude guy who takes the orders (y'all KNOW who he is), but why? I'm the paying customer just coming in to pick up an order YOU accepted and I'm there before your closing time. A simple order at that: 2 Shrimp Fried Rice with Crab Rangoon.

I was met with "Do you know what time it is?" REALLY?!?! We're literally here 10 minutes before close and you and your whole family are there eating in the dining room. Everyone is sitting down eating so why is there a problem?!?! The way I was treated tonight I'll NEVER come back here.

I encourage everyone to make your dollars count, especially in this day and age when IT'S SO HARD TO COME BY and NEVER support a disrespectful business and that is exactly what this is..... and to add insult to injury the shrimp are nasty and not deveined nor did we not get ALL that we ordered. This place is not worth it.

There are too many other restaurants offering better food with a better customer service experience. We as customers are keeping these places in business when they CLEARLY DO NOT appreciate nor deserve it. Think about that and refuse to spend your money where there is clearly DISRESPECT for your money, you as a person and the business you're providing to keep their doors open.

I wish I could give negative stars cause that's what they...

Rice house consistently has large portions of hot tasty food. At worst, their wait times can be a bit long since they actually make food to order. If you're looking for a nicer Chinese place to eat at, this is a good mix between price and quality.

I ate here on Christmas day and sat at the booth behind Lilian Katz, who left a review below. Even though I'm a repeat customer, I'm only writing this because I thought she would be leaving a review. Lilian was a nasty customer to frantic staff. She was throwing a fit loud enough that I stopped talking over dinner so that I could observe the tantrum.

Staff acknowledged her reservation and, despite the building being incredibly crowded and busy, moved a table and a chair around for her small group (15 minutes, tops). When she had arrived, Rice House had a party of 10+, were cleaning up from a party of 12 with messy children that had just left, and had a line out the door. Staff were very patient with Lilian and did a great job by finding her a seat so quickly.

After staff found her a booth with a chair, she walked out 5 minutes later after complaining to her family about how "ridiculous" this was. I think Rice House did an excellent job at handling a nasty woman--- and...