Ranch fast food El Rey del lomito — Restaurant in Katy

Very disappointed with the service. I waited patiently in line, only to be told the food was out of stock. The worst part is that while they were telling the other customers this, they were actually serving food to people who were clearly acquaintances or friends of the staff. It's neither fair nor professional to prioritize only those they know, while the rest of the customers are ignored.

If they're going to operate like this, they should at least be honest from the start. Terrible management and zero respect for those of us who also come with the intention of supporting the business. I definitely won't return or...

Buenas noche feliz y contenta por la grata atención de este gran establecimiento que ofrece los mejores servicios a los clientes y la mejor atención que brinda sus dueños y empleados

Lamentablemente puedo decir que la señora fue una grosera yo estaba a esa hora y en ese momento en el establecimiento comiendo y ellos trataron de ofrecerle el mejor servicio y explicarle todo lo mejor posible y la señora fue muy grocera sin EDUCACIÓN donde tiró el teléfono y gritando a todos los empleados se le ofreció agua por su misma actitud de alteración para el establecimiento los empleados los dueños y los clientes que estábamos allí lamentablemente puedo decir que es una persona sin EDUCACIÓN SIN VALORES ATROPELLANDO A LA GENTE

TODAS LAS PERSONAS MERECEN RESPETO SIN DISTINGIR RAZA NI COLOR

Good night, happy and happy for the pleasant attention of this great establishment that offers the best services to customers and the best attention provided by its owners and employees

Unfortunately I can say that the lady was rude I was at that time and at that time in the establishment eating and they tried to offer you the best service and explain everything as best as possible and the lady was very rude without EDUCATION where she threw the phone and yelling at all the employees she was offered water for her same attitude of alteration for the establishment the employees the owners and the customers that we were there unfortunately I can say that she is a person without EDUCATION WITHOUT VALUES OVER THE PEOPLE

ALL PEOPLE DESERVE RESPECT WITHOUT DISTINGUISHING...

Unfortunately, I feel compelled to express my deep dissatisfaction with the experience I had when ordering food at your establishment. The situation was truly deplorable and reflects a lack of understanding of how a business of this type should operate.

The most concerning aspect was the attitude of the owners, who, instead of taking responsibility for the logistical shortcomings, chose to blame the customer. This approach of shirking responsibility and not offering solutions is unacceptable and disappointing.

It is evident that there is no interest in adequately serving your clientele. Therefore, I would recommend to other potential customers not to waste their time visiting your establishment, as it seems you do not value those who give you their patronage.

Lamentablemente, me veo en la obligación de expresar mi profundo descontento con la experiencia que tuve al solicitar comida en su establecimiento. La situación fue realmente deplorable y refleja una falta de comprensión de cómo debe operar un negocio de este tipo.

Lo más preocupante fue la actitud de los dueños, quienes en lugar de asumir la responsabilidad por las deficiencias logísticas, optaron por culpar al cliente. Esta postura de lavarse las manos y no ofrecer soluciones es inaceptable y decepcionante.

Es evidente que no tienen interés en atender adecuadamente a su público. Por lo tanto, recomendaría a otros potenciales clientes que no pierdan su tiempo visitando su establecimiento, ya que no parece que valoren a quienes les brindan su...