Hale Nalu — Restaurant in Kauai

The review is for the shave ice. It's more like a snow cone and nothing like shave ice. The ice was chunky rather than soft and not fine like shave ice should be. And for a snow cone, it failed also. The syrup flavors (mango and pina colada) tasted fake and had a very odd flavor to them. Made my wife's tongue feel numb. The addition of ice cream was one of the frozen cups they sell simply opened and put in the cup (rather than a soft serve type). For $11+ it wasn't worth it. We didn't even eat half of it. Go elsewhere for shaved ice, like Riptide by the Beach House on...

Been here and Captain Bar (same menu) a few times now since we arrived at the resort 3 days ago. People at the bar are way more on top of it. The women working the register at Hale Nalu forgot our drinks, got one of our drinks wrong, and then said they’d make an “exception” for giving us sour cream with our quesadilla (even though it was served with our entree the day before and not a side that costs extra). Pretty frustrating experience when you’re paying about $80 for two meals and two drinks. My husband and I will just go to the bar...

Really hard to find unless you're staying there! Signage is there but again hard to find! Once I found the place it was ok as I wanted something quick for dinner but it's not convenient unless you're staying at the Hyatt. I wouldn't go again unless I was swimming in the pool there. The chicken sandwich was good! The hot dog was not and I forgot to get the drink that came with the food after they brought the food out, expensive for what...