Starbucks — Restaurant in Kauai

We had a really disappointing experience at this Starbucks, primarily due to the behavior of a cashier/barista named Aisha. Hopefully you are lucky enough to not get her. My husband slightly changed his food order (literally one second after saying it, before paying), and she immediately scolded him in a rude tone, complete with eye rolls. It was unnecessarily condescending.

Even after that interaction, she got my drink order wrong and then tried to tell me I was mistaken—until I jogged her memory of our conversation, at which point she said, “oh yeah,” with no apology. On top of that, the breakfast sandwich she made was terribly assembled—the bun wasn’t even placed on top, the cheese was everywhere as a result—and I watched as she deliberately made orders for other people before ours.

It’s really unfortunate to end what had been an amazing babymoon trip on such a sour note. I understand that everyone can have an off day, but customer service requires at least basic courtesy. If you can’t treat people with civility, this may not be the right role.

Service aside. I always appreciate that Starbucks food and...

Tonight my customer service and quality of beverage was very bad. If zero stars was an option I'd have given it. As a former starbucks store manager, what I experienced is completely unacceptable. I ordered a drip coffee. An easy beverage. It had to be brewed, which is fine. But my coffee was poured almost immediately after the brewing began, making the drink highly acidic. This happened even after I asked them to wait until the batch was fully brewed. The supervisor was terrible during my entire experience. "86ing" beverages and looking ill tempered. When I asked for my drip coffee to be poured again she didnt even speak a word to me. She did it but was completely unprofessional about doing her job. On top of the bad service and beverage quality, the store was completely filthy. Hopefully you have a...

I ordered an iced shaken espresso and with a splash of oat milk. She poured almost the whole carton of oat milk in the drink. When she gave me the drink it was almost white. Straight to the trash, I already knew asking her to remake it was going to be a hassle and it would turn out the same way. 9 bucks down the drain… yet again Starbucks. I think since I do like a little cold foam on top maybe I will just ask for milk on the side I don’t think they can mess that up. The reason for just a splash of milk is I sometimes get a cold foam, this right here , was a disaster ..again. I am to the point I have scaled back going to Starbucks a lot. I don’t even get mad anymore …it’s like when an order is actually done correctly I am in...