Palio's Pizza Cafe — Restaurant in Keller

The pizza was good and the style was very thin crust. Though not big enough to share as we found out still hungry after our meal. The food was delivered in a reasonable amount of time. The decoy was nice, clean, but nothing special. It does not look corporate and its certainly not fancy. We sat on the patio which is small and runs a long the side of the building. Nothing attractive to look at out there, and the table were cheap wire tables that wobbled. While the pizza was good the staff was indifferent. They weren't rude, they just didn't have any management, leadership, or direction.. I don't think that anybody was working in the store over the age of 25 on a Friday night. Most of the staff was high school students. The took your orders but really didn't provide any insight into the menu. My 6yr old son ordered what seemed to be a harmless Kids Mac N Cheese. What came out was some kind of Alfredo pasta that tasted nothing like Mac and Cheese. They would not allow us to exchange it for a kids pizza, so we ended up buying another kids meal. That's a big mistake on their part, because we won't be back. No manager was available to talk to about this and the Teens running the store just told us "Sorry, no returns". 3 Big mistakes at the cashier where we placed our order. 1. Didn't ask if this was our first visit, 2. Didn't let us know the pizza was very thin crust or suggest us to order our own pizzas as opposed to sharing. Which left us hungry after the meal 3. Should have informed us of the Alfredo style Mac N Cheese on the kids meal. We could not possible be the first family to send this back. A few corrections on their part and the experience would have been a lot better. My advice get a good a manager to coach your staff on customer service and build some customer...

We live very close to this Keller location. Food has always been good. However, I feel like the delivery is awful! We have only done it twice and the first time we did not get what we ordered. 2nd time they called us 3-4 times to confirm our order which made me worry what we were going to end up getting. I would say PICK UP only! I have had no issues with calling ahead and picking up. Although, the services seems to be getting slower (used to be 10-15 min ready for pick up now it is more like 15-25 min) and the pricing seems to be going up. I love the Wheat Serene, Pepperoni Calzone (you do have to check they give you the correct sauces you should get one garlic and one red), mac and cheese is good but expensive for quantity, chicken parm is good. I have also taken issue with their listed closing time, so call before you go if it is near or after 8:00 pm. We are moving soon so I won't be going to this location much longer. I have only dined in this location once, it was fine. Pick up is much more...

1st Time here food was good ... HOWEVERRRRR!!! The line to order anything is as soon as you walk in the door so I suggest reviewing the menu online before coming in so that you are prepared!! You must know exactly what your wanting to order in order for the line not to get backed up bc there is only one register... We ordered appetizers and welll when you do that you get those at the time your meal comes out ...the wait time to get your food let alone drinks take 30-45mins .. as I’m writing this review my daughter is waiting for her desert.. I hope they didn’t forget .. there’s a new bbq place next door looks legit should of went there ... update on the desert the guy said it would be right out he just came up to us 30mins later to inform me they are out of the desert she had asked for this place is garbage and you have to do everything yourself being that there is only one register no waiters if your going to eat here I advise you look at the menu online prior to coming ... 1st and last time...