Chipotle Mexican Grill — Restaurant in Kendall

I always go here to order a bowl and a quesadilla. I started with the quesadilla which the guy told me it is now only online. I asked if there was any exception they could make just this one time since I way already there and I didn’t have connection on my phone to download the app but his manager said no in a very rude way. She didn’t even try coming to talk to me or accommodate me as a customer of the restaurant. I then continued to order my bowl. I usually get chicken Al pastor which they had very little and seemed as if it had been sitting there for a while, I asked if they had a fresh batch coming out soon and the guy answered no when chipotle didn’t close for another 2 hours. I then asked for queso in my bowl, they put 1/4 of the actual serving size. I had to ask if they can put some more because they were charging me extra for the queso she then continued to say that it was being cooked and I had to wait. I then paid and went outside so I can get some reception and order the quesadilla through the app. I ordered at 8:25 and It said pick up was at 8:40, I didn’t get my food until 9pm and the quesadilla that I got was not the quesadilla I usually get when I would order it in person. Bottom line is they have horrible customer service and some staff members need...

Did not have the best experience at this location. I usually go to the Pinecrest location but this one was the closest to my surroundings! Went there to find I couldn’t scan my rewards points because their “scanner was broken” and their machine was broken so I couldn’t get a receipt to put my points manually! That is absolutely ridiculous!! That was the only reason I went as I had only a few points left until receiving a Free Entree. The only good thing to say about this location is that the Cashier Stacey, showed extreme compassion and spectacular customer service despite the circumstances. She even did a check in while I was eating and reassured me that if there was absolutely anything else I needed, she would handle it! This is the first time a Chipotle employee has ever taken initiative to approach me & make sure I was having a pleasant experience and it was great! It definitely gave a real restaurant feel. However, It is ridiculous to have a rewards system with no way to redeem Chipotle points. I do not think I would come back to this location. I need the points. Regardless, Great Food. I got the Brisket Bowl with white rice & black beans....

I’m not one to complain specially because I have worked in the restaurant business but I believe that every customer should have the same experience regardless of what you order. I placed my order at exactly 9:10pm to be picked up by 9:40pm. Once I get there nothing was ready and it looked like they hadn’t been closed for at least 20min, mims you it’s only 9:40pm. My good wasn’t ready and they way I was greeted was very poor to say the least. Not only my order wasn’t ready but they had lost it. Next they tell me they’ll make my order but sure enough they start making someone else’s !! Once finally this young lady starts making my order I noticed they don’t have black beans which I had order for both a salad and a burrito. As far as I know every establishment should be able to serve everything they offer regardless of the time and for her to pretend she’s putting beans on both my dishes thinking I didn’t notice really put me over the edge. I hate the way writing reviews but don’t mess with peoples food !!!! I hope someone read this and does something about. Don’t need free stuff just get better...