Subway — Restaurant in Kendall

The person at the counter didn't speak a word of English. I picked up a bag of chips to have while I waited in line. After opening the chips they were completely inedible and stale. I told the person at the counter that the chips were stale and I was changing them. He signaled ok. After assembling my tuna sandwich, the total for a footlong, chips and a drink came out to around $19. Maybe it's been a while since I ate at subway but that seemed like a lot for one combo meal. I asked if he billed the chips and drink separately instead of a combo, but he indicated that everything was ok. After I got my receipt, I saw that he charged for 2 bags of chips.

I told him that I had to throw that other bag because it was inedible, but he really didn't speak enough English to understand. A patron was kind enough to translate. He said the employee's interpretation was that I didn't like the first bag and threw it away so he charged me for it.

I've never been to a restaurant that made me pay for serving inedible food. Furthermore an employee that doesn't have enough command of the spoken language to interact with customers without wronging them should work in that type of job.

All things considered, I felt overcharged and it was an all around...

If I could, I would definitely give this location a ZERO. I ordered a subway and a coke online for lunch today. They use DoorDash for delivery. If they use them, the manager of subway has to be responsible for customer satisfaction. Long story short, I had to leave my job to come down and get my “delivery” which was not complete. The driver only delivered the coke. All she said was this is the only thing that showed in the receipt. To sum this up, it’s has been the most expensive coke I have bought all my life. Subway and DoorDash charged me almost $9.00. I understand DoorDash charges fees. However, they were located across the street from my building. Subway manager was rude to me. She didn’t try to help at all. It is sad to say, people don’t want to work lately. In addition to that, most servers in Miami restaurants give you an attitude. I’m very...

Not so much Subway- but by this particular employee. We went to this subway on 12/9/22 at 9:00pm and the employee behind the counter (a lady with long dark hair, very rude, no manners at all, not even when we greeted her twice. She completely ignored us as we patiently waited. The place was empty and she appeared to be processing an online order. But again, not even acknowledging we were there. Extremely rude. Didn’t even tell us to wait while she finished, etc. We appeared to bother her by just being clients. After about 10 minutes of being ignored - we left to the another Subway on Sunset and 87th ave - and had EXCELLENT service. Too bad an employee attitude can make such...