Ground Pat'i - Rivertown — Restaurant in Kenner

We ate at this place months back & it was so good we drove 140 mi. round trip to eat there again.

I got the same thing I got on the previous visit, but this time 1/3 of my burger was not only overcooked, it was black and hard. Our server, John, was incredibly rude about it. He did not want to replace it, but took it in the back only to cut it in half and bring it right back. He insisted it was cooked properly. I reiterated the side was overcooked, black and hard. He argued that is how flame-cooked burgers are and said he could serve me chicken or something else. No other burger for me! Since the burger I had last time was perfectly cooked, I just wonder why I now must settle for a black, hard portion of burger because "that's how flame-cooked burgers are"?

He came back asking if everything was good. I said I guessed it would have to be. He argued again. I was wrong and he was right.

When my husband got the check he talked to John about how inappropriate his attitude was. Is this the way to treat a customer who has an issue? John simply argued his same talking points and did not get the customer's viewpoint at all. He just continued to be rude and unyielding.

The restaurant has some positives, but treating customers in this fashion outweighs those positives by far. We certainly will never drive 140 miles to eat here again. We will spend our money where we are valued as customers.

My advice if you eat at this restaurant? Tell them you do not want to be seated in John's section if they allow him to...

So I've been to this place three times. First time I went it was super busy. My food came out late but super hot. Super good. Second time I went was early in the morning. Just open. Found it weird. My my salad came out right away so it looked like it was pretty pre-made which I expect early in the morning. Food came out super fast, not as warm as the first time now. This is my third time coming there. It was about noon by Saturday. Came out right away again with blue cheese. It came out in 9 minutes. Found that awfully weird. Also found out it was awfully weird. The cheese didn't melt The guy next to me wife ordered a burger at the exact same time as me and got his exact time as me with cheddar cheese. Looked like it was straight out of the refrigerator. Wasn't melting nothing. So I took two bites of the burger as you can see in the picture and realized this was a pre-made burger. More than likely from the day before. Super dry. Super cold And I honestly don't send food back to the kitchen because let's be honest. We all know but when I told the waitress how bad that burger was it was almost like she knew + thank to her she took care of my bill. I feel bad I couldn't give her a tip. I do plan on trying this place another time, but I have a feeling from seeing what I saw that day is they reuse...

A friend and I decided to eat here after doing an activity nearby and heard good things. She got there before I did and was told she would have to wait for me to arrive before being seated despite the inside being only half full. We both had issues parking. The prices were reasonable, and the refills were plenty. I got the blue cheeseburger and it was very good. I asked for it to be cooked medium and it was more on the rare side. I had asked for blue cheese dressing to go with my fries and it was a package. It smelled off and tasted more off, so I covered it with my napkin so I would not have to smell it. The waiter and a busboy tried to take my plate despite the fact that I was still munching on the fries. There is a surcharge to pay with a debit card, the waiter said it was because of the charges to the restaurant. We asked if we could stay a bit and chat and the waiter said that he would rather we not as there was a line out the door of people waiting to be seated. There was no one at the host stand waiting to be seated and no one outside waiting to be seated. Very inappropriate. If you are looking for a spot to sit and chat and take your time eating, this is...