Whataburger — Restaurant in Kerrville

I have a family of 6, spent $73 last week I got home to see that one of my son’s burgers were wrong I called to get it replaced lady over the phone told me it would be better for them if I could come back next day to get my remake like huh this is what we are having for dinner I’m not making anything else so I told her that I was already on the way back to pick up my replacement burger she was like o you want it tonight !! Ummm yes ?!! Mind you we live 25 minutes away at least. So went back drive thru lady was very rude she sounded like she didn’t not want to be there I got home got my food and MY food was wrong I got the honey bbq wing tell me y they only gave me the nuggets no sauce at all I called again and the lady tried to tell me that I ordered wings with no sauce when in fact I said no dipping sauce. They got it right on my receipt and still tried to tell me I said no sauce they same lady was like lemme guess your on the way to pick it up ! Like yes ma’am I am I’m truly embarrassed for y’all I work at the whataburger leaving town towards Fredericksburg and let me just say I am flabbergasted by the way y’all’s night crew talk to their costumers night I talked the the night manager she didn’t seem to take me seriously when I told her that her drive thru person was talking to me like I was lying when going to pick up my replacement food both times very disappointing do better management cuz it’s embarrassing and they have no shame in the way they talk to their customers will not be going back to this location I’d rather make the 45 minute trip to my the whataburger I work at leaving towards Fredericksburg!!!...

So, I thought Id give this location another chance as I had a horrible experience with the night crew and their assistant manager Cody. Who could do no wrong and everything that was wrong with my order was my fault. Lol. Anyway, I decided to try the breakfast and once again the food was sub-par. My chorizo taquito was absolutely horrible! Just super greasy, oh and I know chorizo is greasy, I'm mexican! This taquito was sloppy!, un edible. My hashbrowns were burnt to a crisp, rock hard and my Honey Butter Chkn biscuit had the most pathetic piece of rock hard strip on it paired with a rock hard biscuit, needless to say, not edible! So, I thought I'd try the morning manager hoping it was the GM. Awesome, It was the GM Mindy! But to my suprise it was a conversation filled with excuses that chorizo is greasy and that she made the order herself and assured me it was edible. So, once again, I was wrong. I live in Ingram and eat at the Whataburger there all the time with the best results, never a problem. Im guessing this Whataburger is in need of new management, from top to bottom and so.e training on customer service!...

I went to this Whataburger around 7pm on 3/13/2025. I ordered a #2 all the way with fries and a large chocolate shake. At the window, I was asked to pull out of line and park to the side. This was not convenient for me as I was in my suburban pulling my 8x10 trailer. I received my chocolate shake which was white in color and had barely any chocolate at all. When I returned the shake the girl who was at the window started arguing with me that that’s how the machine made them. I asked for my money back and a manager came to me and slapped $5 and some change in my hand so hard that the change fell on the ground. I promptly said that I wanted all of my money back and she replied where’s the food and I told her that I haven’t received it yet! She disappeared into the kitchen and then she brought me my money. I don’t know what has happened to this location it has always been my favorite Whataburger in the Kerrville area, but that’s over now. P.S. The girl at the window wearing three chokers around her neck and the black lipstick and foul attitude, who’s idea was it to put this person at the window in the...