The Diner at The Landing — Restaurant in Ketchikan

Service was okay, disorganized but not the servers fault. Seemed short staffed, but still took extremely long to get acknowledgment we were there. Steak and eggs breakfast was terrible. Order med rare, and the steak—while still medium rare was so tough I could barely cut it with a knife. I had three bites and one I nearly choked on from how tough it was it, definitely not a sirloin cut (based on the the texture and clear connective tissue in the cut I’d have to say it’s a chuck steak, if not maybe even round roast thick sliced to be passed off as steak— either way it was inedible)

Staff took order, cashed out table 3/5 for efficiency but never once asked how the food was or refill waters despite siting at the diner...

I rarely post bad reviews and refuse to leave a 1-star review for a local business, but this was pretty disappointing. I came in to place a quick takeout order before work and stood at the register for over 15 minutes while three servers behind the bar next to me looked at me repeatedly but never acknowledged me, nor the man behind me who had been waiting for 5 minutes.

I get that it was busy, but seeing people who walked in after me, for the exact same thing, get greeted immediately was unacceptable. I left without ordering and lost the little time I had to...

I've always enjoyed breakfast at The Landing. The menu is good, service was good and the food was also good -- until this week when food was cold and hard, service not very good..... Hopefully, it was just an off day and things are better other days. Neither recommended nor not recommended. It's worth the risk. Merritt...