Dairy Queen — Restaurant in Kilgore

It was AWFUL. We ordered 2 chili cheese dogs one no onions one all the way. Did great on holding the onions,taco salad,and 2 kids meals. Big order yes got everything right. Which was awesome until my mom and husband ate the hot dogs. The weenie was ice cold. Called and was told they MICROWAVE the hot dog. Ok not cool but sure,I know many fast food restaurants use em,except the manager acted like I was over reacting when the chili was so cold it didn't even melt the cheese. At all then they forgot our milkshake ok still no big deal at all however when we did get it the ice cream was so runny it was like it was left beside the stove. The manager We spoke with acted like it was a inconvenience to her that we called in to say anything. My taco salad was ok,only complaint I really have is that there wasn't enough meat it was such a then layer I should have ordered a regular salad,instead of spending 8 bucks on basically a salad in a shell.she could have at least offered to remake the hotdogs instead she wanted to argue I will NEVER EVER spend another penny and anyone I know personally which is a BIG majority of kilgore,will not go there. Biggest disappointment for the dairy queen franchise.and in total we spent 40 bucks for one of the most disappointing meals I've personally ever had. I just can't imagine whoever owns this location is going to happy seeing these reviews be more involved or I foresee a early close down. Been here 3 times and something has been messed up,forget,or just straight neglected to be done or corrected. Not happy at all,but I had to give 1 star to really leave my experience. Absolutely disappointed. Maybe give this one to the same people whom own Lakeports dairy queen. And I have left many reviews on many places and I give my...

Went through yesterday as of this review to get dinner. Lady at the billboard was fairly nice, didn't think too much about it. I then pull up to the window and the lady who was handling the payments and food seemed like I was a massive inconveince to her. She handed my card and receipt back and looked over it. I noticed that they put mayo instead of mustard on the ticket likr I requested before I pulled around. I told that same lady that I requested mustard instead of mayo and glared at me like how I was such a nuisance to her, when I was just politely asking to get it changed. Not even a sorry, Ill get this made right for you, nothing really. I understand its a minimum wage job, but at least act like you care. It aint hard. Not even a faint smile. I then pull forward to allow other vehicles to get their food and go. Then, about no more than 10 minutes, I had a gentleman who actually apologized about the burger and thanked me for actually coming here. Food was pretty good, but fries were somewhat soggy and slightly...

This is one of the cleanest fast food restaurants I have been in. I was greeted when I entered, my order was taken with a smile and I was thanked when my order was completed. Then I was told my order would be delivered to my table when ready. I was amazed as I looked for a spot to sit......ALL the tables, that weren't occupied, was clean. In filling my drink cup, that area was clean as well. After sitting for just a few minutes, my food was delivered with a smile and I was asked if I needed anything else. Additionally, my French fries were golden and fresh without looking and tasting like they were either cooked in old grease or soggy as in many other fast food restaurant fries are. If I could rank this Dairy Queen higher, I would. You're a 10! You are what others should...