Upon checking in at my first night of the Killington Grand Resort, I sent my daughter down to inquire about dining at the resorts, main restaurant Preston’s. Our family travels often so she’s pretty astute when it comes to figuring out how to make a reservation, how a call ahead works, or when / how to get on the waiting list if need be. Tracy at the hostess stand told her that there is availability now, but there might be a wait later. And that was all the information she gave my daughter. So we went to our room, put our things away, showered and went down to Preston’s for dinner. Tracy is extremely curt and tells us it’ll be a minimum of an hour and a half wait. And that we cannot place a to go order because there is a wait. But she would put us on a list for dinner that would take an hour and a half. I asked her why didn’t she mention getting our name on a waitlist when my daughter came down about an hour and a half ago. And she said that she didn’t do things like that. She also became extremely adversarial and vague when I tried to inquire about future dining at Preston’s. I thought it very unusual that they would have somebody like Tracy working the hostess stand at Prestons, which is the main dining restaurant for Killington Grand Resort given her ugly demeanor and lack of willingness to help you plan future dinners at Preston’s. When she said she would seat us we stood there for another 10 minutes wondering what was going on. Finally, when I asked her if we were going to be seated? Her reply was “well you look like you were having a conversation, so I left you alone“. Usually a resort will put someone with excellent customer service at the hostess stand of their main dining room. Tracy is definitely a black eye on the resort in my opinion. The food was JUST okay. BTW the same menu is offered across the street at The Clubhouse. And there are happy to have you dine with them.