Dunkin' — Restaurant in Kingsport

I wouldn’t even give this place one star if I didn’t have to!!! They deserve -1000 stars!! I come through there and order $20 worth of donuts and coffee. As I was pulling out of the drive through I realized they gave me the wrong donuts. I was like okay no big deal they gave me chocolate frosted and I asked for chocolate frosted with sprinkles so I figured that was an easy mistake. However, when I went right back through the drive through WILLINGLY going to give the donuts back for the replacement (the ones I asked for). When I got up there that young African American girl crossed her arms and said “you ordered the chocolate frosted and not the chocolate frosted with sprinkles.” I explained to her no I didn’t I specifically asked for the one with sprinkles. Then she said “ma’am we all have headsets on I know exactly what you said you did not ask for the chocolate frosted with sprinkles.” She kept trying to argue with me and tell me IM THE LIAR?! It wasn’t until my boyfriend said, “well stop arguing with her and just give her what she paid for.” She threw the box of donuts at me. I was so furious I sped off instead of doing something I regret if you know what I mean. I am trying to be the bigger person. NOT TO MENTION….THE DONUTS TASTED HORRIBLE!! It has definitely been sitting out for days upon days. It tasted so stale and like hard bread. I even tried to heat it up and it still tasted god awful! I am complaining to the corporate because this is not how I should be treated as a loyal customer!!! I have been going here for years and I refused any other coffee place. After this experience, I most likely will never go back I don’t care how much I will miss their coffee. THIS IS THE WORST DUNKIN IVE...

Over the last few months this particular Dunkin’ has gone further and further down hill. For one thing, I always order the exact same coffee every single time I get coffee there. Multiple times now my iced coffee has come with regular sugar instead liquid sugar. Which, as well all know will not dissolve in a cold drink. I normally just take the drink inside and get it corrected no big deal. This last time I was taking my son to school so I brought it back and waited through the line after dropping him off. I get to the window and this man that was not the cashier or anyone that had any business being at the window came over and proceeded to tell me this was my fault and to check my coffee before I leave next time. Sure, next time I’ll hold up your line checking all our food and drinks. Now there’s today. I order a chicken biscuit pictured below. Maybe you could get away with calling this a biscuit up north somewhere, not in the south. The “biscuit” is burnt. The chicken is hardly cooked and has hard pieces all through out. I’m done with this...

So I have to say, I go to this dunkin maybe 3-4 times a week depending on my work schedule. I have always had amazing service and as often as I go, my rink was only ever switched up 1 time, which is impressive considering how busy they are some days. However, there is one woman there some mornings with short hair and the coolest stiletto shaped nails I have ever seen. She has to be one of the most amazing and sweetest individuals I have come across there ever. She has such an amazing personality and is such so friendly, funny, etc., that it honestly brightens my day. If you can have an entire team like her you’d have a dream team. Hands down the best customer service experience you can ever get at an amazing coffee...