Texas Roadhouse

Due to work constraints, my family eats out nearly every day, and Texas Roadhouse in Kingsport is a frequent dining spot. This restaurant provides delicious meals at a reasonable price, but there is room for improvement.

First, the lobby area has been renovated and enhanced, however, one staff member's attitude has not changed. I am referring to a redhead who works at the host station and is typically present around in the afternoon into evenings. I believe that their first name begins with an L. This individual never greats people in a friendly tone and CURTLY instructs us to "step over there" into line when we are already in line behind everyone else. Yesterday, while we were standing across the aisle (in line) from the hostess booth (which is now elevated so they can look down on us), this person rudely pointed to the two-foot gap between us and the people in front of us in line and commanded that we stand there. The place was not busy, so no need for us all to squeeze up to each other. Seriously? Does it make them feel better to command when it is unnecessary? Have they never heard of giving others personal space? Have they no other tone than that of a military commander barking orders? How about a smile?

The other option we frequently utilize from this restaurant is takeout. However, it is baffling how little butter is included in takeout orders. Each time we order, the amount gets smaller and smaller. Today takes the cake, as there was approximately HALF a tablespoon of butter for FOUR rolls, examine the images for yourself. We have also received this tiny quantity of butter when baked potatoes are ordered. Texas Roadhouse can certainly do better!