Moto Japanese Restaurant Stone Drive — Restaurant in Kingsport

CLOSED DUE TO GAS PRICES!! this can be due to a few things, either employees traveling from out of town to work there, and or gas to run their hibachi grill is now overwhelming. disappointing for many. review is for overall aspect not the sushi. sushi in my view was the best in kingsport. for taste and price alone beating the other 2 business that serve sushi in the area. even if the order wasnt deep fried made, ask, and they shall do if reasonable. that aspect alone was fantastic. the service in my view was very good, especially at the counter. ive only dined inside a handful of times due to reasons mentioned below. service for that aspect varied. everyone has an on and off day in life, specially in food service serving the public. as far as the food. in my view it is/was lacking. carrots canned, but i can get passed that, thats an affordable step for them. rice off the hibachi was ok. all else was to be desired. veggies cooked with the meat should be crisp, have life to it, instead it turns to mush consistency as it is cooked with the meat. thats the onions, peppers, and broccoli if thats what is ordered. they cook all together which is fine in the order but when adding the cooking sauce for the flavor its as if they are blanching/ stewing it while covering which can make all to mush as well as overcooking the meat selected. maybe others might, or overlook this aspect but i am not choosing sirloin or beef tenderloin to eat to have it turned into steamed shoe leather. a few times i have asked to please cook the meat separate from the veggies in the order, that way it can be at least medium. but for speed purposes they do not as i have found out about 5 times. if it was the regular yakiniku i wouldnt mind as that is a affordable dish anyway, but when paying more for a better alternative, thats a little disappointing. other places do listen, why they can not im not sure. that reason is why i do not dine in or take out japanese from there anymore. the sushi is fantastic, always fresh made to order in my experience. such as shame for many that this place is now closed for now due to gas prices. if they were making a killing maybe they wouldnt be open. past 2 years have effected all causing many to make changes in life not just business wise. but with rising gas prices now it is very difficult for many to retain their life if traveling...

Horrible is all I can say about my experience here. First of all service is not top priority here at all! Waited too long when the place was not busy, never greeted by any one that worked there and many walked by. Secondly, the place is not clean looking. Its old and dingy! Third, the food, its not worth the trip!! Go somewhere else! The shrimp overcooked and rubbery, same with the steak! The rice was extremely dry and hard. The only thing that wasnt nasty was the chicken, it was tender. Now back to service, keep in mind, they were not busy to the point of bad service, we ordered crab rangoon and had even asked wuestions about it, we never received it but it was on our bill! When we brought that to the attention of the cashier, it was oh, Im sorry. It was removed from the bill, but still....its no excuse and this place def needs to step up their game!! While they are closed from 2 until 5, how about paying your employees to clean up the place and teach them customer service. Dont waste your time or money going...

I hate to do this, but I am only giving Moto the 1 star for the quality of the food. The food probably deserved better, but the service ruined this visit. We were seated pretty quickly and received our drinks and soup. But after that it went WAY downhill. Our waitress did not so much as even come by our table or make eye contact with us for more than an hour. The restaurant was busy, but people who were seated 30 minutes after we were, had gotten their food, ate, and left long before we got our food. The couple beside of us was seated almost an hour after us and got their food about 20 minutes after they sat down, and in fact, they got their food before we received ours. The waitress knew we were frustrated because we had to ask another waitress to send her over to us. She did not even bother to apologize for our wait. It is Sunday and this was not the way we wanted to spend our Sunday. We will...