Whataburger — Restaurant in Kingsville

While the quality of the food was commendable, I was deeply disturbed by the manner in which the on-duty manager, Elizabeth, treated her staff. This behavior was not only unacceptable, but it also profoundly upset me as a customer and as a fellow human being.

Upon entering the establishment, I was immediately struck by the eerie silence that pervaded the room. The atmosphere was so quiet that one could hear a pin drop. The employees appeared visibly exhausted and unhappy. I initially attributed this to a potential decline in service quality, but the subsequent events provided a clearer understanding of the situation.

A customer called to report missing items in their order. The employee who answered the call promptly sought the assistance of his manager. Elizabeth, upon taking over the call, immediately absolved herself of any responsibility, blaming the employees for the error in the order. As the conversation progressed, she continued to belittle her staff, implying their incompetence and disassociating herself from their actions.

It is worth noting that Elizabeth continued to disparage her employees even after ending the call.

Individuals in leadership roles should exhibit a degree of accountability when their team commits errors. As a manager, you are responsible for your team, and there are more constructive ways to handle such situations.

Leading through intimidation is counterproductive. Dehumanizing your employees will not enhance productivity or service quality.

Holding a managerial position does not automatically make you a leader. This review is a testament to your lack of awareness and understanding of effective leadership.

The managing partner of this establishment should be deeply concerned about the poor management practices being employed. In light of today's events, I have decided to withdraw my patronage from this establishment moving forward.

While customers are indeed vital to your organization, it is your ground-level staff who make your operations possible. It is crucial to remember this, as the display of "power" exhibited by the manager was entirely unacceptable.

When your team commits errors, view it as an opportunity for coaching and development, rather than a cause for reprimand. This approach not only builds confidence among your staff but also enhances their contribution to the overall customer experience.

I will also be submitting a complaint to your corporate office with a more detailed account of the events that occurred. NO ONE should be treated in...

Whataburger is my go-to place no matter where I am in Texas! Delicious food!

This location’s food was great! Savory and juicy burger and the fries were wonderful too.

The service on the evening of 28 Nov 2023 was not the best, however. They were super busy in the drive through, but the lobby line was empty. None of the non-front workers greeted, acknowledged I was standing there, or tried to alert the front lady for about 30-45 seconds, which isn’t normal for Whataburger. But once the front lady, who was helping drive-thru, saw me there she quickly took my order with a friendly smile.

The drink machine, which didn’t have an automatic ice maker, was out of ice, so we waited there for about 5 minutes for them to refill. Then another 5 minutes for the food to be ready.

Overall it was clean and well kept, but they were just slammed that night. The above is just a note...

No one was in the drive thru...I pulled up and a girl standing there wanting to take my order..I told her I could use the speaker she said she will take my order...I told her Whataburger Jr..no onions...large unsweet tea ...she was having problems pushing her buttons on her tablet..in the meantime a car pulls up and orders on the speaker and is now ahead of me...she is still having trouble so I told her I will go ahead and get in line. When I got to the window to pay cash...the lady tells me to back up and move to line b. I told her I was paying cash and here was my money, she said no, you have to move over there...I moved forward and told the girl coming out to cancel my order...there are plenty of other places that are not this difficult. When there isn't a crowd...there should be better service and faster...seems like they wanted a traffic jam in the...