Papa Johns Pizza — Restaurant in Kingsville

Stopped by here to get dinner to go due to tight schedule. The gentleman told me that it would be 10 to 15 mins. I told him I needed to make a phone call in my vehicle, he said ok. I came back in 18 mins later he asked how he could help me. (I was the only one in buisness attire that had even walked in) I said I came back in to get my pizza. He said oh yes let me get that he looked around and ran to the back and started making another pizza he stated he gave my order to someone else and he just put my pizza in the oven. I had a meeting I needed to get there and could not wait another 10 to 15 mins. So I left and told hime to keep it. It's not that hard and the place wasn't even busy. ...

I wanna know why its so hard for a company to cut a pizza correctly. An extra large pizza/original cut is supposed to be cut into TEN slices not 8. When I asked why they keep cutting it into 8.. I was told that is standard...not it isn't. This is literally the only PJs i have this problem with. I've ordered at other locations and I don't have this issue. Not to mention the app even tells you it's 10 slices unless it's a NY crust. I don't like to write bad reviews but it's really annoying when it consistently happens. Your job's not that hard. I know, I worked for Papa John's...

I am writing this because of last 2 consecutive bad experiences with this specific store. 1st time was when I ordered and it came with almost burnt veggies and my required sauce was not with the order. 2nd was today when I asked for one sauce and they sent another sauce instead and when i called the person blamed me for ordered what they sent but I asked her to check her order first and I was right they sent wrong sauce and I asked to not include jalapenos but that was also included and on top of that order came after 1 hr 10 mins...