Burger King — Restaurant in Kissimmee

Stopped by 05/25/14 Sunday night around 11:30 pm on the way home from seeing Godzilla at the loop. We ordered 2 whoppers with no onions and extra pickles. The place was deserted except for one car in front of us. It took 10 minutes for the car in front of us to get their order. When I pulled up to the window to pay I looked this queen in the eye and asked him "Extra pickles and No onions, right?" He said "yeah no onions and extra pickles" with this queeny tone and attitude. I then heard him yell over to the guy cooking "No, no onions". When I got my bag of food I did a quick check and the first thing I noticed was that the Whoppers were wrapped in paper not the usual cardboard boxes. I thought BK must have changed how they packaged. them. When I got home however (and hungry) I took the whoppers out of the bag. Right off the bat something was not right... their was a piece of breaded chicken outside the wrapper... it looked like somebody took a bite out of a chicken sandwich and a piece had fallen into my bag with my whoppers. I noticed that the wrappers were not folded just kind of quickly wrapped around the burger messily. When I went to pick up the sandwich, it was a disaster. Pure slop. The flame broiled? burger was so greasy that the entire bottom of the bun was soaked in grease and it fell apart. I lifted the top of the bun and it was disgusting inside. Way too much mayo and a hunk of lettuce on one quarter of the sandwich and about 5 pickles... all piled up in one spot not distributed around the burger. I also found a small piece of ONION in the sandwich. It was obvious they just yanked it out of our sandwiches and tried to squish it back together again. Like I said, pure slop which I couldn't even eat. I was furious. I went to call the store and of course it just rang with no answer. Sure the dude that took my order and handed me my food was pretty... hairless shaved arms, 2 dangling bracelets on one wrist, bird tattoos behind his ears... but nothing made up for the pile of soaked slop that I found in my bag when I got home. Never...

Drive Thru @5pm (Wednesday): Person, while pleasant, struggles with multi-tasking fulfillment of orders and taking them via intercom. As such, your wait time will be long as they try to manage both with limited staffing.

Food prep seemed to be an afterthought as both the food tasted horrible, and choices were limited in option. They did not have whopper Jr's due to my request for no pickles. Then, they changed their mind and said they did have one if I was willing to eat pickles. They must have found an old whopper Jr in the waste bucket or sitting on the heating tray. Chicken sandwich tasted like an armpit and had a non-descript wrapper. This indicates to me that it also was sitting for a while. Likely, the management struggles to adequately order supplies for their staff to utilize. Fries were decent with no issues. Soda was also fine, but like the whopper Jr and chicken sandwich supplies, they didn't have multiple kinds of soda. This again indicated yo to me that management is struggling with inventory - this time on either the syrup or co2 supplies for drinks. Ordered a Hershey pie which should of been the easiest item. It tasted bad. Upon inspection, the top of the container seemed to have had the "best by" sticker removed. It likely tasted bad due to being expired. Management seems to be cutting corners at this location, and it shows by the capacity of the staff having to put less trained or non-veteran on quick turn areas. As well as the lack of food supplies available to the customers. Suggest closing this location, or focus only on drive thru and shift costs toward supply before they poison a customer with expired products.

Note: I worked for Burger King for almost half a decade, so I am speaking from experience on each...

I thought since this Burger King is in a very good area the customer service would follow it. However I am completely 100% wrong. The staff are uncontrolable, a customer in front of me left cause she could not deal with the BS that she saw as I did. Meaning there was an associate by the name of J, no customer service skills whatsoever I dont even know why they hired this guy to begin with. Secondly it looks like there is no management and if J is the manager of this establishment he should be immediately fired. How you going to start dancing in front of the customers like you're in a club? Then dont even acknowledge the customers standing in front of the counter but instead carry on your own personal conversations and dance routine period? Management has to take this seriously cause it's down right embarrassing for burger king to be this way or be represented by individuals such as this one. I will not be going back to this location. I only came to this location cause it's right near where I live at and convenient but from what I just witnessed I will not return. I hope the upper management sees this review and re-evaulates its staff. It's a damn shame the way they were all carrying on snd to even think where was the manager? If there was one on shift. No way ever again I will drive 10 miles to a new location rather than drive 2 miles...