La Coolmena LLC — Restaurant in Kissimmee

My sons and I were in town visiting for a few days and we were looking for something off the beating path to try with local flare. We found the World of Food Trucks and came across La Coolmena while walking around. My son wanted to try either the loaded nachos or street tacos, so he decided on the loaded nachos. The attendant taking the order acted as if we were interrupting her when we ordered. We paid for the food and my son waited while I perused the location a little more. I placed an order at another vendor to have variety for us to try. While waiting on the food, my son came back a little disappointed because he was given loaded fries rather than nachos. He said the young lady would not replace them. I walked over to the food truck to discuss because he ordered the nachos. She argued for five minutes that he ordered the fries and kept holding up the ticket that was incorrectly entered by the previous attendant. She said she did not speak English well and proceeded to type a message on her phone saying, “Oh what a shame the boy ordered the wrong thing. Too bad.” I stood there and prepared to call my credit card company for the transaction. She then called the owner and said something to him. She gave me the phone and I spoke with him and explained what happened. I wasn’t looking for a refund or order cancellation; I merely wanted the order prepared to match what my son ordered. The owner obliged and had them prepare the order appropriately, however the presentation was sloppy and the chips were stale. It appeared the order was prepared out of frustration and no care was provided. I wasted 15 minutes trying to get what I originally ordered and it was not prepared appropriately, which was disappointing… Thanks to the owner for doing what’s right, but unfortunately he can’t control what his staff does when he is...

They give you whatever food item they want rather than what you actually order. I went there on a Saturday and order a #3. As you can see in the pictures, there is a menu discrepancy. I pointed this out to the worker as soon as I realized my receipt showed I was going to receive tacos rather than the birria bombs I anticipated. While the mistake is clearly visible on the truck, the cashier was rude and denied this issue when I asked for the correct menu item I ordered. I was told I would not be receiving birria bombs, the worker stated the menu was not wrong, and they did not have any birria bombs at that time, which their menu also didn’t reflect nor was this mentioned by the worker ahead of time. Instead, the el completo tacos were all they could offer me and no refund either. The food itself was okay. For only selling birria, I was expecting better. They forgot the consumé but the meat was moist and flavorful, simply not the best. Lastly, they were a bit overpriced and the wait was long. Had it not been for this encounter, I likely would’ve had a better perspective of this place but the tacos themselves were about a 8/10 in my opinion. I did not try the rice or beans. PLEASE...

Person taking your order has no sort of customer service, $12 for chips and guac and the chips are over fried in old oil, the guac was laughable it tastes exactly like Walmarts great value pre packaged guac and they added tomatoes on top to make it look house made, we went to chipotle to buy some chips and guac after even a fast food chain makes their own guac Tacos are terrible chicken is bland, beef is bland, only good thing about this truck was their “salsa verde” which resembles nothing of salsa verde it just tastes like straight cilantro no Serrano no lime no tomatillo flavor and their red sauce has 0 flavor just a crazy spice, This is not a Mexican food truck if you’re looking for genuine Mexican tacos run far away from this one, everything is more than likely microwaved meat and pre packaged guacamole, they don’t even deserve a spot in the lot I’ve had a lot of amazing food at food truck world and I never thought I’d have disgusting food until today thanks. By the way $40 for 5 tacos, chips and guac, and a cola champagne. Big 👎🏻👎🏻👎🏻 just run far away from this truck unless you want to...