Marco's Pizza — Restaurant in Kissimmee

Worst Pizza Delivery service in the area. They marked the order as delivered at 6:37pm on a pizza ordered at 6:00 pm. I waited patiently for another ten minutes. The app said Rafael was delivering the pizza. I then got a call from a women driver asking for my gate code. My community doesn't have a gate. She is telling me that Rafael has a flat tire and that she is the manager. Trying to deliver the pizza and need my gate code. This was not the first time we had pizza delivered. She was argumentative I said i didn't want a cold pizza and it had been almost an hour since i ordered my pizza. She blamed the GPS and then hung up that she need to drive but didn't know where she was at! I called the Store to talk to the General Manager, he blamed the app and said he can't control flat tires. I said I want to my money back and will never recommend Marco's Pizza. He did apologize for the rude driver but no other compensation was offered and I hope I get my money back. He said it takes four hours. This is a franchise store not sure who owns it but the owner should take note. It was my anniversary and no food and mad at the...

I have only recently discovered this great pizza. Today was my last visit because of the counter workers disrespect and mistreatment. When I came into Marcos, there were two tables occupied with people eating with paper plates, napkins and plastic ware. I asked for my order to be dine in also. When my order came up, it was securely wrapped and taped to go. I reminded the lady that I had asked to dine in and she pointed out that the ticket said pickup. I asked her to talk to the lady who took my order. She hesitated and just kept handing me the package. I asked if there's a difference between how you serve a pickup order and dine in. She said yes and handed me the package again. I told her again that I wanted to eat in. She took the food in the back and talked to the lady who took my order and she came up front and said this is it and they don't give out plates and plastic ware. No company is invulnerable to loosing enough business to go out of business. Restaurants peak and then wither in to bankruptcy everyday. This is how it starts. BTW,I was the only one singled out. Everybody else was allowed to dine in. I was the...

I just have to shout out Roman Delgado for making my experience at Marco’s Pizza truly unforgettable. From the moment I walked in, Roman treated me like family. He was incredibly generous and went above and beyond to make sure everything was perfect. He personally brought the food to the table with such care and respect it really made me feel appreciated as a customer. Roman’s warm and loving personality shines through in everything he does. He wasn’t just doing a job, he was creating a welcoming atmosphere that made me want to come back. You can tell he genuinely loves serving others and takes pride in what he does. He made my visit to Marco’s Pizza not just about the food which was delicious, by the way, but about the experience. Thank you, Roman, for your kindness, your heart, and for making my day a whole lot brighter. People like you are the reason places like Marco’s...