Starbucks — Restaurant in Kissimmee

I really did not ever want to have to place a bad review on service for a franchise that can get incredibly busy and overwhelming at times, but today I had an experience with the barista that I’ve only ever had bad experiences with.

I placed a mobile order that said it would be ready in 7-12 minutes (by 6:09)

I pulled into the drive thru around 6:11 and wasn’t greeted with the most friendly tone, but that’s fine. I’ve worked service jobs. It’s early in the morning, it could have been busy and they’re in a lull, they could be tired, they could be having a bad day, whatever.

I’m told my order is still being made but to pull forward. It’s whatever. I ordered a shaken espresso, an iced tea, and a sandwich. The drive thru is empty, but as a former member of the barista club (and even a former Starbucks partner) I know that can be deceiving.

I pull forward and the barista has my food and coffee just hanging out the window. No smile, nothing. Like I am an inconvenience. This is whatever. It happens. Every. Single. Time. This barista is working. No hi, no have a good day, no good morning, na da. Just basically throwing my order at me. She is the ONLY barista I’ve ever had this issue with at this location (or anywhere really). Like is your drive thru time so incredibly important you can’t have a single ounce of customer service when there’s not a single other customer in the parking lot? That you have to have my order waiting outside the window like you can’t pause for five seconds to let me get to the window?

So that’s annoying, but I deal with it because Starbucks is convenient and consistent-ish chain on my commute to work. Before Christy, the barista, turns to meet her coworker to grab my tea, in the most awful tone I’ve ever heard a service worker speak in general, she says, “also I’m going to need a few extra minutes next time. The app tells you when it will be ready” and she scowls.

I literally just looked at her and rolled my eyes because there’s about half a dozen ways to say that in a more professional and customer friendly tone. I have always been extra kind to any service worker and never really make a review on their performance unless it absolutely deserved praise, but in that moment I realized that no matter how consistent the flavor is and how convenient this location is, I will go to a different coffee shop or stop at a convenience store before I ever come back to this location, especially in the morning.

Every single barista aside from Christy I’ve encountered at this location has been friendly, welcoming, and truly made my day by just being kind and offering a smile. They are so nice and had kept me coming back. But now? I will choose literally any other coffee shop or fast food restaurant in the area because of repetitive bad experiences with Christy.

Customer service is such an important skill to have and a very important part of maintaining return customers. I have worked in the service industry for every job I’ve ever had except for my current position. I understand bad days happen, but this is more than just a bad day. This is just bad attitude. I hope...

I'm quite disappointed with my most recent service experience at this location. I placed a mobile order on Friday 6/3 and Saturday 6/4 both days I ordered mocha drizzle and was charged for it but never got it. Since I was already at work I had a coworker go pick it up before their shift. I did try calling several times on both days and no one picked up the phone. Yesterday 6/7 I placed another mobile order and went to pick it up. I explained to a staff member what happened the previous times and even showed her a picture of both my coffees with no mocha drizzle, she replied with a short sorry about that and another staff member with oh we have a few new people working maybe that's why... She never offered if I'd like to speak to a manger or a gift card with a credit for the same amount or anything really... I've worked in customer service for well over 15 years and I'm very disappointed with my experience and the way this was handled. I guess here you really don't get what you pay for. I'm not a person to really leave bad reviews but since it's the Starbucks closest to my job I go there at least twice a week and for them to just give me a short sorry and nothing more after I've spent quite a bit of money there really left a bad taste...

I’ve grown up my entire life going to Starbucks across many different cities. I’ve been going to this location recently near my internship and I have to say It really is the worst location I’ve gone to for a few reasons. One- the staff. You can tell they don’t want to be there and are not very friendly. One day I heard them from the register talking about cleaning up as fast as they can to get out early. Next, the drinks have been poorly made EVERY TIME. Lattes are too sweet and fraps have no ice so it’s just straight syrup. They must like It sweet here! I get mistakes happen but this is consistently a problem. Retrain your staff on how to make drinks. Lastly- the layout of the store is very frustrating. Because I know this store tends to be slow, I did a mobile order. I waited at the pick up counter for 10 minutes and nobody asked about my drink as I was waiting. I happened to look over at the very front of the store and realized my drink was over there at the “Uber eats” table. That’s very misleading, just say, “ALL MOBILE ORDERS HERE” would be...