Nothing Bundt Cakes — Restaurant in Knoxville

Thank goodness this wasn’t my first visit. If it had been I would never be back. I have been here before and was always very pleased. Unfortunately yesterday at 1:30 was not the experience I received. Came in with my daughter to pick out her birthday cake like we have for years now. Was told by the young lady at the front we couldn’t have what we wanted from your catalog on the table but if wanted to try and piece something together we could. Ok?? She dumps a basket of flowers on the counter and says we can pick one of those. She then starts to ring up a 10 inch chocolate cake when I asked for red velvet. When I corrected her she said well I don’t think we have that even though I can see one in the case in front of me. She then pulls it out. Doesn’t remove the plastic puts the flower on top of the plastic and pokes a happy birthday flag thru the top of the plastic. I told her I wanted a completed cake and not something I had to assemble at home. She told me she couldn’t do it. Then grumbled something, took it in the back for a few minutes and came back with it now with the plastic removed. Put it in a box flattened the lid down on it and taped it shut. Honestly I’m afraid to open it tonight at the party. Then as I’m paying for it and the candles I wanted. She hands the candles to my daughter and says here you can just carry this. No bag no thank you no nothing. Wow it took every ounce of me not to explode right there but I did not want to embarrass my daughter or myself for that matter.

Now with all that being said let’s address the real issue. You have a really sweet special needs young lady working there. The young woman waiting on me has no business directing this person at all. She was unbelievably rude to her and this needs to be addressed immediately. The young woman was simply trying to assemble boxes and place them correctly. She even engaged us at the counter being very proud of what she was doing. The young woman waiting on us was very rude to her and showed no kindness or patience at all. She should be ashamed of how she was...

If I could give a zero, I would! They made me cry on my wedding day, but not in a good way! While the flavor of the cakes are good, they are not to be trusted with special occasions! I paid over $300 dollars (not including taxes) in February for my wedding, in April, that they did not provide for! We have yet to receive any explanation of any issues from them! They charged for delivery and were provided the address, all my guests were able to find the venue without issue, so that couldn’t have been what went wrong. They simply forgot my order, on my wedding day of all days! Imagine my panic and disappointment when I arrived at my wedding and the catering asked me where the cake was. My heart sank! Due to the fact my ceremony started at 6 on a Saturday, they were already closed when I tried to call to find out where it was. I had to inform my groom as soon as the ceremony portion ended that we had no cake! It’s no secret the cake is a major portion of the reception, and to carelessly leave a bride and groom hanging the day of is just shameful! Ladies and gentlemen, don’t let the flavors fool you, this is NOT the place you want to get your...

I attempted to order two dozen bundtinis for my daughter's birthday party at school. Staff informed me that an order for specific flavors (i.e., chocolate chocolate chip, confetti, and vanilla) could not be made during the holiday season because only predetermined assortments of bundtinis are available during the holiday season. The predetermined assortments include flavors that elementary-age children will not enjoy (e.g., mint). In order to obtain two dozen of the flavors we want, we would have to purchase an inordinate amount of the predetermined assortments. It is unfortunate that Nothing Bundt Cakes cannot fulfill an order for a loyal customer, particularly for my daughter who picked their cakes over other dessert options to share with her friends at school. "No" is an alienating answer for a business to offer to a customer in response to a reasonable request. I will take my business to a local bakery that can do the job and provide the products and...