Panera Bread — Restaurant in La Cañada Flintridge

If I could give Panera La Canada staff who prepares GrubHub orders for delivery, ZERO stars, I certainly would. Whoever is in charge of this simple task should be FIRED!! This morning I NEEDED a delivery. Unable to drive myself this morning to get 2 everything bagels or I would have. First, I used Panera App. Delivery not available. I've used Uber Eats, Door Dash and GrubHub in the past. First app showed up on my cell was GrubHub. I placed an order for 2 everything bagels along with 4 pastries, small cookies and cream cheese. The order arrived at my home and NO everything bagels. I contacted GrubHub via chat. I informed of the missing everything bagels and asked for everything bagels to be delivered since I had paid for and NOT in the bag. I went round and round and sorry this and sorry that. I said ok, I need the 2 EVERYTHING BAGELS PLEASE!! I was told they couldn't redeliver and that I had to place another order. So, I did. I ordered AGAIN, 2 EVERYTHING BAGELS, along with 2 breakfast sandwiches just to meet the minimum $ amount needed to place another order with GrubHub. That order arrives. This order contained the 2 breakfast sandwiches with 2 sesame seed bagels. STILL NO EVERYTHING BAGELS. I again informed GrubHub. I didn't even ask for another delivery. I didn't want more food, more delivery fees etc. I care for parents and not able to drive to Panera or I would have in the first place. Now, I've been trying to call Panera in La Canada to discuss. The phone gives option to speak with staff member or manager, option #5. I wait on hold. Phone call disconnects. Called again, option #5, disconnects again. How incompetent!! My time is valuable and needed. Whoever has allowed 2 orders to be INCORRECT IN ONE HOUR by me, is absolutely PATHETIC AND TOTALLY INCOMPETENT!!!! Panera in La Canada is ridiculous and I, personally, will NEVER EVER go there again!! Nor will I ever place a delivery order from Panera in La...

The Staff that helped me was very polite and helpful but there were other staff there that I feel could have been helping more. The food was okay, I was told the Mac and cheese was to die for... It was my first time trying it and it was runny and the noodles were mushy and overcooked so I need to try it again maybe at a different location to see how it is. I had gotten a cup of coffee and one of the workers had come over while I was getting the coffee and I thought he was swapping out the coffee carafes for new, but in fact I guess he was pulling them because when I went backup to top off my coffee just a few minutes later all the coffee was gone and there was only the hot water and the light roast there, now I was drinking decaf, and the carafe seemed to be pretty full when I got it and it was nice and hot and I don't know too many people that drink decaffeinated coffee usually it sits there but he had pulled that one too and when I inquired about it they said it was going to be at least 10 minutes before they could get some new out. Now I don't know their practices on coffee but I feel they should have left it out there to be used up until they were ready to swap it out for fresh. I wasn't the only one that was waiting, there were also people waiting for the regular...

Good food. The portions are nothing special but it is very tasty and fresh. The sandwiches and soups are excellent. The only real issue with this joint is the obnoxious, oblivious college kids come here for a soft seat, and a table to sit with their laptops and blab all day. It's very frustrating because you will be standing there with food with literally nowhere to sit and eat cause these annoying kids take up all the seats. They don't even have a single purchased item either. Maybe a water cup but that's it. It's pretty crazy that the staff doesn't have a problem with it because they are being incredibly inconvenienced, and the place looks busy but I can't imagine that their revenue is all that great looking full but being empty. Granted it is kids themselves working here, but they are all professional and work hard. Friendly too, but the other patrons are the real issue. The other really horrible part is the parking lot. It is horribly designed, and to top it off it's got many blind corners, and in an area where the drivers are inept, and very dangerous. If you have driven anywhere in the Glendale Burbank Pasadena LA area you know what I'm talking about. Worst drivers in the country. Everytime you go out...