I want to start off with what a dumb decision it is to only have a new employee work the dinner shift on a Sunday night. There was only one worker working tonight and no manager. Tonight I ordered online and the app showed that my order was done after 10 minutes. When I walked into the store, nobody was inside. A worker walks in from around the corner after waiting a couple of minutes. I tell the worker that I have an online order and the worker pulls the recipt out from the garbage (why is my order in the garbage?) and the worker tells me to take a seat and she will get to my order. A new customer walked in right after she told me to sit down, and she started to make the new customer's food. While she helps the new customer, 7 new customers walk in, and the worker helps all of them before working on my order. What I thought was going to be a quick pickup order took an hour! I have had issues with this location before ranging from hygiene of the employees to orders not being fulfilled, but this is the one that broke the camels back. I will not be...
Read moreIf I could give no stars I would!!! I ordered online Sunday evening at 7pm but when I went to pick up CONFIRMED order the lights were on but both doors locked!! I tried to call no answer. Called the store on Mormon Coulee rd and the nice worker Burce helped by trying to call the district manager for that store (Jennifer Chapman) but no answer. He apologized and said that the store is supposed to be open till 9pm. Well now I paid for a sandwich but got nothing!!! This isn't the only problem with this store on State rd. There is one crabby lady who works there she makes you feel like you a imposition. Like really why are you bothering me by coming in here to get a sandwich!! This had happened at least 3 times so now I will NEVER GO THERE AGAIN!!! I WOULD RATHER...
Read moreOrdered a wrap and small drink. Avacado was placed in a ball in the middle... not spread out, meaning I got just a few bites with avocado. Soda machine spit all over me. Had to wait to get napkins and no apology. Staff was, in a word, rude. Guy comes in after me, he is the only customer in line. He starts to place his order, and she tells him he has to move down the counter for him to start his order. Charges him extra for extra black olives. Speaking of charges, my wrap and beverage came to almost $12.00. Around here that is a lot. Note: I'm not against Subway. Had fantastic service at one in Grand Marais. This was poor execution on my wrap, and...
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