Subway — Restaurant in La Grange

I ordered two salads and some cookies online for pickup. I received a call a few minutes later telling me they were out of the cookies I ordered and offered some substitutes. I did not want the substitutes so when I got there I had the cashier repeat the options of the cookies available to make sure. As I thought they were not desirable. I asked for a refund on them. Neither young lady in the store knew how to make a refund of an item on a order. They could refund an entire order but not a single item from one. They both said they had not been taught to do so and only the manager could do that type of refund. I inquired when the manager would be in and I was told the manager works early shifts. I phoned the next day after 2pm and the manager had gone for the day. When inquiring as to his hours, I was told he left really early that day. Upon further questioning the manager is actually the owner of the store! It's very obvious to me the owner does not care if his products are available for purchase nor does he care he leaves young women late at night to close the store. I will not return to this store for many reasons. The quality of the salads were terrible. The last time we got salads the lettuce was fresh and chopped not shredded and wilted. The meat was adequate and tasted like the meat should. This time the meat was barely visible even though we paid for extra. Over all the entire experience was extremely disappointing for over $26. The young ladies were very nice and apologetic but the sad experience of bad food and unavailable food was not their fault as they were doing the best they could with what they had been given by the owner. We try to support the hometown businesses but we will not be supporting this one. He doesn't...

I was at the subway at the pilot in LA grange ky on April 6 around 7:30pm..no cold cuts no wraps it was busy at the time..the young lady was busy probably frustrated like myself..I asked her if they had anything like steak I told her previously I wanted a footlong then I had to repeat myself again and I was told not to raise my voice to her which I didn't in my opinion..my voice was elevated a little in frustration that was when the young lady started to give me attitude so when she asked again what I wanted I said nothing ty and walked out..I'm just about finished with subway in general..the staff seems to be miserable in alto of stores over this country..the young lady's job isn't easy but I try to be pleasant irregardless..being a truck driver at a truck stop I expected a little more ..I'll find other places to...

I put in an order online to pick up for lunch. They said they never got it even though my card was already charged. They said if it does come through to their computer they’ll cancel it. They didn’t cancel it, I got charged twice. I just called up there to speak to someone about this. I asked if a manager was there and the lady said no. I said well I have a question about a charge and she hung up. I thought maybe we got disconnected, so I called back. I was declined. Wasn’t that big of a deal I just wanted to ask about it, but she was super rude & it was a mistake on their...