Love the food - but the service was lousy today. Young woman, maybe 20, absolutely no Customer Service. Offputting, unprofessional, condescending, sassy, untrained, should not be at the front of the house representing your restaurant. Did not greet us, did not ask if she could help us, Had an attitude when we mentioned how warm it was, seemed offended that we asked if there was a veterans discount, or maybe she just didn’t know - which is more likely. Asked to speak to the manager. He very sheepishly whispered to her about her attitude. He was nice and accommodating to us about the air conditioning, but other than that made no attempt to address us about the lousy attitude and the lack of professionalism. We were going to eat in house, but we asked them to pack our food as we did not want to stay there. Nothing was ever said to us. Manager didn’t seem to have any command of his staff. I did tell both of them that the young woman was unprofessional and gets paid to serve customers - hopefully with a good attitude. Considering that people are willing to eat in their restaurant with prices so high these days, customer service should be their priority. They...
Read moreCame opening week and only drive thru open and waited 45 minutes to order. Good sign that people were lining up. I love the Pico Rivera location and was looking forward to having Pepe’s nearby. Their tacos and quesadillas are what bring me back to Pepe’s and unfortunately this location they are just not the same. The quesadilla is just completely different and very bland. I’m going to return but will order something different. Very disappointed to say the least.
Customer service was great. I don’t want to let that go unsaid.
Returned this past weekend. Ordered the nacho fries. The order wasn’t as described on the menu. Worst part was it was included in a larger order, after getting home I noticed it wasn’t included in my bag. Yes, maybe I should go through the whole order at the window but should I?
So, it’s still drive thru only so I had to return to the drive thru window. Yes I walked up to the window. I’m that guy.
This Pepe’s is not the same as other Pepe’s. Maybe in a year or two it will improve. I won’t be back...
Read moreIt's been about a year since I visited this place and I'm afraid I was not impressed that first time. But I had some today via a door dash order and I was quite surprised. I had some beef tacos and a cheese quesadilla. The tacos were very good and I wish now I had ordered that a year ago. But what surprised me the most was the quesadilla. A quesadilla should be easy to make, so the care shown in preparing one is a good sign of how well a restaurant cares about the quality of their food. This quesadilla was nearly perfect. White cheese, probably Monterey Jack, and an almost perfectly prepared flour tortilla. This was not a floppy, rubbery tortilla like so many places provide. This was nice and warm, slightly crisp, and very tasty. Do they make their own tortillas? Probably not. But wherever they're getting them, they've done well in selecting their supplier. I will definitely order this again, and without embarrassment that I'm having to select it from...
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