Auntie Anne's — Restaurant in La Palma

How this store has a single positive review is beyond me. They are horrible in just about every way you can imagine. My main complaint is that they don’t have pretzels ready when they open, which is a truly absurd way to run a business. Why would you not have half the product available until hours after you open? Additionally, the atmosphere is non-existent. The employees regularly seem annoyed you’re there to order. Lastly, every time I’ve gone, my order has been wrong. Once or twice seems acceptable, but every time is out of hand. One time, I was there over an hour because first they made the wrong pretzel, then they dropped the next one on the ground, by the end I did not even care what I got, I just wanted to be done there. There’s no seating inside, so I had to stand there the entire time they continued to make mistakes. The hours online also often don’t match reality, so be sure to...

The establishment truly lives up to its meager 2.3-star rating, and I believe I'm being rather generous with that assessment.

To begin with, my order was incorrect after a considerable wait of 20 minutes, which led to an additional delay of 10 minutes to receive my corrected pretzel bites.

As the franchisee, I'd certainly be concerned due to the evidently poor management of this outlet.

I found the staff to be under-trained and lacking the necessary skills.

I've made up my mind not to visit this place again.

The food that I had ordered prior to the pretzel bites debacle had gotten cold, effectively ruining not just my lunch, but also my kids'.

I intend to bring these issues to the notice of their corporate headquarters through a...

Excited about having an Auntie Anne’s and Jamba Juice nearby. I first went to this location when is first opened. Staff is friendly however is VERY slow! At first I thought it was because it was new and staff is still learning g however I have gone here twice after and staff is still very slow. I have had to wait over 10 minutes just to place my order mind you I am the ONLY person in line. Then another 20 just to receive my order, inaccurately. They don’t know how to apply rewards and therefor I lost my reward! They don’t know how to use the scanner so you can’t earn any rewards either. It’s Terrible! I’d say avoid this auntie Anne’s and go straight to Buena Park mall. I truly hope the service here improves but as for...