Burger King — Restaurant in La Puente

I like BK and would come here often. Typical fast food employees - some good some bad. Had my worst experience here 10-5-19. I was a drive thru order needed some time at which point the original order taker passed the torch. Assuming she was annoyed and I only say this because when I was paying overheard her make comments about an other car "taking their time". But that's not what made me give a 1 star. I was overcharged! When I asked the manager (still in drive thru) to check she said I was charged correctly. It seemed off, so I parked and walked to the drive thru board and took a picture. I was right. Went inside and brought up my concern again. She said sorry but it did not seem sincere so I pressed the fact that over charging was illegal and immoral. Was offered a comp meal and another fake sorry but it didnt sit well. I asked for regional managers number and Emma was the name provided. When I called I asked for her employee number and area she managed. Emma was reluctant to provide any info and not sure who I called. In the end I overpaid for food I didnt eat. Hope other BK's dont do this and it makes me question how many times this happened and I...

Pregnant cashier had no customer service etiquette. To top it off didnt take my order right. I wanted 1 LARGE fries and 1 VALUE size fries as well. And she charged me for 2 value fries instead of what i wanted. After mentioning to her she just charged me ANOTHER LARGE FRIES SO NOW I WAS STUCK WITH EXTRA FRIES WHEN I OBVIOUSLY WANTED TO EXCHANGE ONE VALUE FRIES FOR A LARGE FRIES BUT SHE OBVIOUSLY DOESNT PAY ATTENTION AGAIN OR SIMPLY DIDNT GIVE A DAMN but i didnt want to make a big deal then. One suggestion as well for this lady, when someone orders french fries TO GO, I think just maybe the customer might want ketchup or ranch its not that hard to ask them so they dont have to go back and bother you again for it. The hot dogs were bad you could tell they were old... Overall the renovation of this place is nice but i WONT be coming back to...

Food was pretty alright but the portions are small according to what my family said since I bought them the 5 dollar limited deal. It's a bit reasonable but I also saw it on UberEats for 25 for 3 people meal deal so it should have been 15 on Uber lol. First of all thank you kitchen staff for listening to my order having no pickles. But today was my first time ordering in Burger King and apparently most restaurants are offering free ice cream or something so choosing Burger King, I had expectation of getting one since I did add it to the cart. But apparently the machine was broken, a bit wierd since you're supposed to be prepared for National Ice Cream Day. My mom who picked up the order said don't ever order again since the workers up front were mean and snobby, she had to ask for ketchup too. The Chicken fries kind of tasted the same...