LaGrange Village Pizza — Restaurant in LaGrange

I ordered $36 worth of food on Saturday night at 8:20 PM. The guy told me it would be 40 to 50 minutes. At 9:30 I called back and they said he had just left with several orders but they couldn’t give me a time as to when he would be delivering. I called again at 10:30 and she said he was out for delivery but still could not give me an exact time on when he would be there. I had both my front door and my back sliding patio door open, waiting for this food which never came. At 11:30 I left the house and put a sign on my front and back door instructing the delivery driver to leave the food since they were so late and I had to leave. It never came. The manager and owner of this establishment refused to refund my money stating that they have a no refund policy and that the delivery driver attempted to deliver my food at 10:40. I was at home with all the lights on and both doors open. They claim he was at the correct address. He never showed up. They offered to give me a store credit, but I have never ordered from them before and I will never order from them again after this being my first experience. The delivery driver was never at my house, but even if he was at my house at 10:40 PM as they claimed he said he was, he was still an HOUR and 40 minutes late delivering the food. I should receive my money back off of that alone. I told the manager I would dispute the charge on my credit card and leave a one star Google review and she replied, “whatever helps you sleep at night.” Terrible way to run a business. I am not someone to complain EVER but as a business owner it’s imperative you set realistic expectations for your customers when they’re placing orders for delivery. If it’s a two or more hour wait, the customer should be informed immediately before placing the order. If they’re so short staffed that they can’t take any more orders or deliveries, that should also be relayed to the consumer prior to placing an order. Feels like...

My friend and I decided to order from this place solely because we had a coupon. Unfortunately, that was the only positive part of the experience. From the start, the person taking the order seemed completely untrained. We clearly said it was for delivery, yet he nearly ended the call without asking for a name, address, or payment method—basic details you'd expect any competent staff member to confirm. We were told the food would arrive in about 45 minutes. We placed the order at 8:20 PM. By 11:40 PM—more than three hours later—nothing had arrived. When we called for an update, the person who answered had no idea when the order might show up. Eventually, they claimed someone had attempted delivery but "no one was home," which was absurd—we were there the entire time with both doors open and lights on. To make matters worse, they refused to issue a refund for over \$30 worth of food we never received. The lack of accountability was staggering.

This experience made it painfully clear that the business is either severely understaffed or poorly managed—or both. The staff present didn’t seem equipped to perform even the most basic tasks.

This was our first and definitely our last time ordering from them. What a buzz kill for a...

What a waste of almost $50! My girl had to stand in line forever for an order that she ordered over an hour before! Yes, I am reviewing village Pizza in LaGrange Ohio no need to ask if that's who I'm reviewing. This restaurant is a joke look at the wings They are honey barbecue wings, not a drop of sauce on them anywhere. Don't get me started on this nasty taco pizza. what a joke don't go their people talk bad about Romeo's. I will never order village Pizza again. I don't complain for no reason. This order was a waste of money and I'm trying to prevent some from making the same mistake. If there is a problem with service, food quality sounds like poor management. Short staff story of every restaurant. What do you start new employees out at? You get what you pay for. Unlike I did. And what kinda manager/owner who responds to these reviews tells an unhappy customer to make their food? Seriously that says a lot. Google should delete reviews that were posted under previous ownership. And I bet a majority of the reviews would be similar...