The Original Patsy's Irish Pub — Restaurant in Laguna Niguel

Staff is fabulous, food is great. Owner is the biggest thing in the way of his business growth.

Patsys was the first bar I ever went to, and initially it was because a friend needed a girl's night. Bars were never my scene because I get overstimulated quite easily. I felt Patsy's was actually a safe and fun atmosphere where people can exhale from the world thanks to Dj Dee the security, and other staff working as a great team to help everyone feel as celebrated as they are looked out for.

With DJ Dee no longer there the place lost it's sense of community. I have noticed several interactions between owner and staff, based on observations the owners attitude is very "my way or the highway" treating the staff like they're replaceable and lucky to be there. In most cases like that the staff get sour attitudes as well, the staff at Patsy's have been nothing but kind, knowledgeable, and supportive greeting everyone with warmth.

I am grateful that the staff didn't pass the managers sour attitude to the customers and that's because the staff are great people that care.

If I could make two recommendations for the owner:

1. Get DJ Dee back immediately and let him run the entertainment completely. Step out of his way, he's been doing this for years and every pun intended has an excellent rhythm going with that crowd. People like myself, came to Patsy's for community, connection, and celebration. The reason? DJ Dee was a leader in that space. He's no longer there for what? No good reason that anyone who cares about him sees. Realize he's your biggest anchor for creating space where people come to recharge their spirits and get together with those they care about.

2. Stop treating your staff like they're expendable. Your staff and how you treat people will make or break your business. It's purely because of their character they don't pass your sour attitude to the customers. Show gratitude that's the case otherwise you'd be out of business easily.

Hopefully you take these things to heart.

Treat your staff better and bring DJ Dee back, and step out of their way because they're a great team. 💯

Once those two things happen I'll return and...

Wish I could do ZERO stars. I thought a lot about this before I went back in to The Original Patsy’s LN after having a bad experience last May when I was ignored by 4 servers before I had to flag a bartender down to get my To Go order, whom by the way chucked the clip board with the bill at me and walked away with out a thank you. We went in to have a beer on Sunday 9/2/18 afternoon at 4:05. There were probably 11-12 people sitting at tables. There were 2 bartenders behind the bar who did not acknowledge us at all. No hi, no “we’ll be right with you”...nothing. There seems to be a shift change so we were patient. The female bartender turn to look at us a couple minutes later and only grinned, still saying nothing. We noticed a lady at the bar that had been waiting and they finally poured her a pitcher of beer, still not acknowledging us. We waited 5 minutes at least and left. I will now, never go back again. This is very disappointing as a member of the Laguna Niguel Chamber that supported this business and went to an event to support Patsy’s after their court battles. However, I have been in the service industry and a bartender for many years and this is not how a bar...

We visited Patsy's on a Saturday night just after 9pm. We went for drinks only so we sat at the bar. We ordered drinks and were asked to provide a card to keep the tab open "because it's policy for when it's late." Typical requirement for most places so that was no big deal. During the course of our first round of drinks another couple came in and sat right next to us. They ordered drinks and were also going to provide a card (the gentleman had it in his hand, attempting to hand it to the bartender). This same bartender who required a card from us told him that it's "typically" policy to obtain one but it was "alright" and he wasn't going to take it. He proceeded to say that he knew they had been there before although he admittedly didn't recall their faces because it had "probably just been quite some time." At this point, we knew we were leaving. Without even finishing our drinks, we closed our tab and went to El Cortez next door. The service was much more pleasant and welcoming. I would like to believe this experience at Patsy's might have been some one-off type of thing, but I highly doubt that and I highly doubt we'll...