Asia — Restaurant in Lake Charles

This is my third, and will be my final visit to this eatery inside the Lauberge Casino hotel and resort, I normally travel to the casino twice a month from Houston and have eaten at this establishment on two other occasions, this time the food was below par, I ordered the house special lo mein which included the noodles, beef, chicken and shrimp, also with mixed vegetables, I asked them to add snap peas to my dish, when I received my food I searched through the noodles to do a protein/meat count as I only saw small portions of meat, there was one yes one thinly sliced sliver of chicken, as I continued my search I found three and a half pieces/cubes of marinated beef which was no more than about half ounce of beef, frantically searching for my shrimp there was none, there were two snap peas and ever those were not prepared properly having still a piece of the stem and the little string you have to pull off before serving. there was two small barely visible pieces of carrot and get this three small broccoli stems no heads on broccoli, and just a few slithers of onions, I called over the server to inquire about the missing shrimp and he took my fork and told me the two shrimp are usually under the noodles and proceeded to look through my noodles finding no shrimp, he told me only two shrimp came in the order and said he'd tell them to cook me some right away and right away they did, the server brought me the two shrimp plus one extra for the mix-up, as I bit into one I felt the warm outer layer and the Uncooked still cold on the inside, I took a couple of more bites of the noodles and pushed my plate away lost my appetite and didn't eat another bite, I didn't even eat the other items i ordered, we were also told that the sushi bar was closed but a couple that came in ten minutes after us were able to get their sushi order, also not once did the server refill my iced tea, they need to train their servers and kitchen staff better customer service and portion control to put out a quality product and generate...

Long wait times with visibly empty tables. Once seated the chairs had old rice/food in it and chopsticks on the floor. I tried changing chairs around and noticed all of them had rice in the seats. I saw a young man bussing tables with a towel hanging from his back pants pocket and disinfectant spray. I asked if he would clean our chairs because of food left in them and he looked at the chairs and walked away and returned to the table he was previously cleaning. He didn’t wipe the seats down and told me in a rude tone, “I’ll clean it when I’m finished with this table.” I explained that he could have quickly wiped the chair out at his initial inspection. He again rudely yelled, “I’ll get to it when I’m finished” and walked off into the kitchen. Flabbergasted by his rude response, I asked for a Manager and Karisa arrived. I explained the above mentioned and she looked at me unconcerned and unapologetic for his rude behavior. I identified the rude busboy and told her he said his name is John, but he sounded like he just made up a name when I asked. So, I asked Karisa if his name is John and she responded “No”. Karisa lacks good customer service skills, competence and professionalism. She is unprofessional because she did not offer an apology or any type of corrective action. She just carelessly seated us at another table when I requested and left. Not once did she return to check on us after our unpleasant dining experience. Waiter Jason was slow to offer service and our General Tso’s chicken was room temperature once it finally arrived. Didn’t appear freshly cooked and hot as it usually is. We dine here frequently, but not anymore. I don’t pay for bad service and poor management. Do better by your customers...

The worst experience Ever!! I'm not big on leaving comments, but I couldn't wait to share this. We were seated in the very back section next to an extended table of the loudest and most disrespectful group of people ever!!!! This was my first and very last time I will ever visit here. You would expect for such a nice place to have a better experience but that was not the case. It got to a point where I honestly could not even enjoy or more or less even eat my food!!! We could not even hear or even carry a conversation at our own table. I was at the point where I was going to shout from my table to keep it down but decided to go about it the right way and speak to a manager. So I did and the manager finally decided to speak to the large group of extremely loud/drunk table. Once they paid their bill and left the "mangers" never came back to check with our table or ask if there was anything they could do for us. Instead I asked our waitress if we could speak to one and then the "assistant manager" comes and asked how everything went. So instead of even allowing us to say anything she kept rambling on about how they were drunk, understand that where we are at, etc...I could not even get a word in. She continued to ramble on making excuses for the group. So then she said you want me to take your item of the bill?? As if to just "shut me up". Come to find out they were told more than once to quiet down. Honestly, I mean at what point.... SMH. Never again under that...