Subway — Restaurant in Lake Elsinore

I leave reviews regularly, but this one is especially important because this situation was not just bad service — it was dangerous and completely unacceptable.

This Subway location has a history of carelessness. The first time I had an issue, they ignored a clear allergy warning and used a knife that had been in contact with tomatoes — which my child is severely allergic to — to prepare our food. That could have caused a life-threatening reaction. At the time, I didn’t have my receipt and decided to let it go because my daughter’s health was my top priority.

But this latest incident crossed every line.

On Monday around 1:00 PM, my fiancé and I picked up an order I placed online. When we arrived, there was no manager on duty, only a young crew member. We went home and began eating, and about halfway through his sandwich, my fiancé discovered the bacon was raw and undercooked. Not just a little soft — uncooked and unsafe to eat.

This is a serious food safety violation. Undercooked pork can cause illnesses like Salmonella or Trichinosis, which can lead to hospitalization or worse.

I immediately planned to report it. The next day, I went back to the store, again there was no manager, so I explained the situation to another crew member and left my full name and phone number. I was assured the manager would call me. That never happened.

On day three, I finally reached the manager by phone. Instead of taking responsibility or offering to fix the situation, they blamed me, claiming too much time had passed — even though I reported it right away and followed every step they told me to take.

Not only is this unprofessional, but it violates several health and consumer protection laws:

FDA Food Code & USDA Regulations – Serving undercooked pork is a direct violation of national food safety rules.

California Retail Food Code (Cal. Health & Safety Code §§ 113996, 114093) – Food establishments must cook food to safe internal temperatures and follow proper sanitary practices.

Implied Warranty of Merchantability (UCC § 2-314) – Selling unsafe, contaminated, or undercooked food breaches the legal warranty that food must be safe for consumption.

Negligence & Liability – Ignoring my allergy warning before and now serving raw meat puts lives at risk and opens the business to potential lawsuits if someone is harmed.

At this point, they’ve shown no accountability, no concern for customer health, and a total disregard for basic food safety.

⚠️ My warning to others: If you have allergies, health concerns, or simply expect safe food, be very careful eating here. Mistakes like these aren’t minor — they can make someone seriously...

I have ordered Subway about once a week for nearly a decade, sometimes more than once a week. I would order the Turkey Italiano for a long time. Basically just a BMT but instead of Ham it is Turkey. I have done this with no issues at every other subway I have ever visited and even ordered through the app. Asking to substitute the meat at this location hasn't just been a nightmare to deal with it has been impossible. The first few times I did it I had no problems. Then in January I was called by an employee who told me they could not substitute Ham for Turkey. I asked why and was told "Management doesn't allow it." I said "I have never had this issue at any locations and I eat at subway weekly." She said "Well we're trying to be more like our competitors." Which rubbed me the wrong way. You should strive to be better than your competitors. Then I asked to speak to management. I NEVER received a call or email from them. I called back a couple weeks later and asked to speak to a manager. I was lied to and they put a random employee on the phone. I know this because they couldn't answer basic questions about the store that any manager should know. I asked for an email for the manager and was just given the store email. I received a response from yet another employee with the absolute worst grammar and punctuation I have ever seen from a manager, couldn't even use spell check really... Then again no answer for months. I am extremely upset. I never got a call back from Subway Customer Care or anything. What if I am religious and can't eat ham? Oh and the employee told me "You can order extra meat to add turkey." To which I replied "Why would I spend $4 for turkey? Why the hell are you making this so complicated? Just substitute the damn meat. Otherwise you lose a customer who literally spends hundreds of dollars at subway a year." To which they replied "If that is what you want to do." This is the worst customer experience I have ever had anywhere ever. If I still don't receive a managers communication after this review I will be contacting my legal team for a...

We've been coming to this subway sometimes for years. Haven't been in a while, went recently and left highly irritated. Staff was grumpy & seemed like we were a bother. We had purchased 3 of the Community Discount Cards (often sold by football teams, etc.) that say specifically on them the address of THIS subway (among others.) They say but one very one 6 inch. (Note, we did order a lot of specialty subs, which are not included, but there were also some ham &some meatball, so it could have been done.) None of the staff present had any idea how to use them, so the glum young lady that begrudgingly helped us called the owner. She told the girl that the card couldn't be used "because it doesn't have a way to be scanned." That program is something businesses choose to be involved in. So, the owner got free advertising on these cards without honoring the commitment she made. The girl's reply was "well you had the Titans and Elite anyways, so it probably wouldn't have worked." Wrong, there were cheap ones there, too. In the end, Subway cost over $100 to feed my family. The sandwiches (or first since their big change with slicing meat in store) were just OK, the floor of the store was covered in sticky spills, and we already know what I thought of the service (both the employee that dealt with me and the owner.) For that kind of $, we'll definitely go to Jersey Mike's, where they're welcoming...