Starbucks — Restaurant in Lake Forest

This is for complaining about an extreme rude attitude of Starbucks barista toward their customer. It happened at: Starbucks Portola & Glenn Ranch Road 27412 Portola Parkway (Foothill Plaza) Lake Forest CA 92630 Two baristas who rudely treated us are Ericka and Landon (that the names they gave us). Date Oct 29, 2023 between 9.45-10.00 am PST They missed one of my order. My husband asked them and Ericka (shift supervisor) told him there is no more coming. I ordered through mobile app so it only allows me to see the recent receipt, I sent it to him and stepped to the store. The store employee did not re-check the mobile order system to confirm the missing order. Ericka remade the order with the incorrect drink so I refused to take it. I told Ericka and Landon that I did not order that coffee and I want what I ordered. Landon said she will make the order for me as a COUTERSY. I corrected her that I'm asking for what I paid for not begging for a free drink. I ordered at 9.35 am, 9.36 am and 9.37am (3 seperate orders) and they missed the 9.36 am. She took the order ipad and checked something. I asked did you check the order, she saw something and replied nope she is just checking. Okay I want to move on with the order but Landon added: either way you are getting the order, aren't you? Well I got so upset, I corrected again to Landon that is not a good respect to your customer, I'm asking them to make an order I paid for, not asking them for a free one. Missing my order is either their mistake or their system mistake, not mine. The bad experience totally ruins my morning. After Landon quitely checked their system, they're making my order without apologizing what they just did to us. I need the right answer from your corporate. This is my 2nd bad experience with this location. The last time I did not complain and I'm coming to give it a try. I think you should control and retrain your team to have a minimum respectful service to your customer. If you need the order number, feel free to...

Some time ago, Starbucks had a promotion where they partnered with Marriott Bonvoy where Starbucks credited their users a BONUS 100 Points to join Marroit Bonvoy Rewards.

Well I did that haha and I JUST recently got the chance to redeem my offer. For 100 points, I chose to try Starbucks' Ham & Swiss Croissant sandwich.

I've only tried Starbucks one other time back when I was a teen over [blank] years ago, so this was a nice way to try them again after so long.

When I came in this Tuesday morning, I wasn't greeted right away, because I noticed the baristas were busy with other guests that came in.

Because I placed a mobile order, I asked one of the girls up front if my order was ready for pick up. She said she would check shortly. While I waited, a kind gentleman offered to help me. (I didn't get either of their names) but he was so upbeat and light and friendly. He let me know the Ham & Cheese Croissant was really good!

He wasn't lying! For a quick breakfast, the croissant was very flaky and the ham and Swiss was warm just right.

Again, I'm not a BIG Starbucks goer, but perhaps this will be a great start to that...

Honestly would rate this Starbucks a zero stars if I could. Rude customer service. Particularly Erika the supervisor, she had the most unwelcoming nasty attitude and face. I asked a simple question about the ingredients in one of the drinks due to an allergy my daughter has. Did not answer my question at all and talked to me in a condescending manner. After my transaction, I decided to wait in the new lobby. As if she was not only rude to me, but rude to her own coworkers. Specifically calling one of her own "retarded" on the public floor in front of everyone. I couldn't believe she would talk to a coworker like that. Would not recommend if you like being talk down too and coffee that's cold. The lobby remodel is the only thing helping this Starbucks. Randy the sweetest barista ever. He was very helpful in answering my question. Please get rid of Erika for the sake of the...