Dunkin' — Restaurant in Lake Township

You know, when I feel like it’s time to speak up I will. So, I switched to this location because another Dunkin was changing rules by the day. The guy who works at this location started arguing with me regarding a fee for jelly. I have been coming to this location for a while. It’s not a problem with paying .25 cents. It’s the reason why. You guys need to understand people have different taste buds. Everyone does not use ketchup. A customer should be able to get at least one condiment of choice. To argue with a customer who made a CHOICE to patronize your location should have some meaning. Your defensive with customers is unacceptable. Customers listen we need to keep in mind that we can have choices in where we spend our money. Dunkin you need to get consistent with your policies and also put the cost on the menu. This staff could also use a course in customer service. I would recommend going to a different location to...

Trust me when I say drive the extra mile down western to the other Dunkin. The manager/owner here is really awful. I've tried multiple times to come here expecting different results but today was the last straw.

I walked in, there was a small rush and the manager was mopping in a way that made other customers have to wait on him while they were trying to grab food, order, or use the restroom. It was as if his 12 o clock store wide mop was more important than his customers. he finally stepped behind the counter to help his newer hire. She ask what I'd like. But, Instead of assisting, the owner began yelling at his help for not cleaning a few cubes of ice off the counter and told her to stop what she was doing to do it while just laying into her verbally. I walked out after telling this man he was...

I usually frequent 95th Turner store in Evergreen Park but decided to visit this location today and I was very sorry I did. I stopped coming to this location after 4pm because the guy that works there would collect money, make your cofee and put your lid on the cup...all without washing his hands! When asked if he could wash his hands from the prior transaction he would get irate, offensive and start yelling which is very childish and unprofessional.Today he ranted for almost 10 minutes which quickly reminded me why I stopped frequenting this location which is down the street from my home in Beverly. The encounter was so stressful that I threw the iced coffee away! I was going to attach footage but cant seem to locate it...