Subway — Restaurant in Lake Township

Super unhappy with this Subway location tonight. Ordered through the app, order was due at 6:55. The dining room is closed, and they put mobile orders on a rack inside the door. Waited 45 minutes past its due time, and it never appeared. Joined the drive through line to try to ask an employee about it, but we gave up after sitting at the speaker for 15 more minutes. I get that everywhere is short staffed, mistakes happen, orders get lost, and all that. We tried to be patient, but we have 3 hungry kids in the car, and felt like we were being deliberately ignored, which was very frustrating. Especially since we had paid through the app for a dinner we didn't get to eat. We are now eating McDonald's and will probably go directly there instead of trying to get food from Subway again, at least at...

I called to make sure they had soup and to make sure it was broccoli and the girl to me twice that the soup was broccoli. So I send my husband to get the soup he comes back I open the soup and it is not broccoli it was potato which I don't eat. So I call back over and tell the same girl to check the soup it wasn't broccoli it was in fact potato it had bacon and potato in it she said I'll put more broccoli in it for one broccoli does not have potato or bacon in it I told her. So I sent my husband back over to get a refund. I haven't been back since too many young kids working there especially at night and food is terrible. He had a half of sub which bread was burnt and hard and the girl told him the whole tray was like that. Why are you selling subs with a tray full of...

Food is okay, but when I go in, there is a lady who just huffs and puffs and is so clearly annoyed when they are busy. In fact, the last time I was there picking up a large catering order, she was grumbling expletives under her breath but loud enough for me (and I'm sure the other customers) to hear in the line. It makes the customers uncomfortable and if I wasn't picking up a catering order and was just going in for my personal lunch, I would have walked out and gone elsewhere just to not have to be around her...