Wendy's — Restaurant in Lake Township

They were a lot faster than they used to be and as far as customer service...they were pleasant. However, my problem is that some of the employees were not wearing their mask, while other employees were wearing their mask while their nose were exposed. I saw three employees with either their mask off or pulled down under their chin and a like two more with their nose exposed. The young lady taking the orders was making someones drink with her mask completely under her chin. Considering the spike in covid cases in Illinois this is absolutely unacceptable. I stopped buying fast food for this reason (scared of how serious employees are taking safety precautions). I will be calling corporate tomorrow. This was totally unacceptable. I could not believe it. If corporate checks the camera's on 11/29/20 between the times of 7:45pm to roughly about 8:15pm central time ( rough estimate of when I ordered) you will see entire faces uncovered. I will also be reporting to the state. Some of us are vulnerable or care for those that have compromised immune systems. Fix this. Maybe they are not aware that mask are used to protect those around the wearer. Again this was absolutely...

Let me start if w they should just shut this place down ! They make u wait in line for the items they will take your payment and then tell u they don’t have the items I placed an order online they had no issue collecting the money when I went to pick up my order the lady at the front was mad cause the door was open she said they were closed whichever again not my problem then she left me at the front with out even asking what did I need once she decided to come to the front she proceeded to ask me what did I want ? First of all they need to teach her customer service ! I told her I had a pick up order she asked for the name and then said none of my items were available this is not the first time this has happened I asked her for a refund and she said she wasn’t going to give me one I speak to a manager she said she was the manager how are u the manager but can’t process a refund ?? What kind of store are u guys running here I asked her again after she rudely kicked me out the store how will I get my refund she said she didn’t care o left with no food nor a refund !! Every single time I’ve been to that store I have a...

I have nothing positive. Long line. Drive thru was even worst. 60 PERCENT OF THE DRINKS WAS NOT AVAILABLE. And my key tag ( FOR FREE FROSTY) for 2 bucks was not giving or a receipt. Called the store and no answer. I visited this store several times before this review. This was the worst of all stores to visit especially if u do not live in the neighborhood to drive back around. The server that was making my drinks scratch her stomach and the other server beat her own head to death ( it was itching from her tight braids.) Cheese on my triple Baconator wasn't melted and my fries were lupe warm at best. 17.27 minutes in line. I enjoy Wendy's and will continue to enjoy the franchise; just not at this one. If I could I wouldn't leave a star PERIOD! 08/05/2023 update* CHANGING IN PROGRESS Steven gave me a gleam of hope. He worked the drive thur with the most positive demeanor I have felt (late nite) in a while. Damien the Manager was working his magic with three hats. Needs to hire more staff at night however the store is moving in the...