Baskin-Robbins — Restaurant in Lakeland

Don’t go here for an ice cream cake! I ordered a photo ice cream cake for my daughter’s 15th birthday because they were the only location locally that popped up as being able to do so. I ordered the cake 5/6/24 to pick up on 5/13/24 (more than the 48 hours requirement). I received a phone call 5/11/24, which I couldn’t answer right away due to being at work. When I called back the same day, the girls that answered were kind and immediately called the manager who had reached out to me and tried to communicate putting us on speaker and translating what I could not hear properly. I was advised that the store’s printer was not working and that none of the other stores could print the photo for on the cake and that the manager could do a different style cake instead. I was upset but understood. She gave different options and I chose the candy cake as a replacement, making it clear this was for a 15 year old’s birthday and that I didn’t want the cake to look childish (the photo was supposed to be Astarian from Baldur’s Gate 3…if you know, you know). The manager told me that would be no problem, she would throw in a dozen doughnuts (gave me the option of which ones), and that she would give me a $10 refund for the picture. My husband picked the cake up the morning of the 13th and service was great, cake was on time and the Dozen donuts had been hand selected as well. He sent me a picture of the cake after getting home and I didn’t know whether to laugh or cry. The cake for our first child’s 15th birthday looks like it was made by (and for) a 5 year old. They didn’t even do the icing color in the right color! And we have not received the $10 refund yet that was promised as of yet (this is being written on 5/14, 3 days after speaking with the manager originally). The customer service was great but the follow...

I do Uber eats, we got an order for this BR CLOSE to closing, we got to this location at 8:57pm 3min before closing, the door was already locked and they tried making us leave. Told them we had a delivery order, the gentleman told me to go through the drive through window, so I did. I sat there for over 5 min while him and the white female (they wouldn't give me their names) just looked at me and continued cleaning. So I got out and knocked on the window and continued trying to get my customers order which was placed 30min before closing so it should have already been awaiting pick-up, NOPE. They I guess thought I was just going to cancel but that gives me a negative feedback. The other female that was working on the night of May 11th 2025 was VERY helpful. The other 2 had really bad attitudes. I just hope they made this gentleman's order right that I had to argue to get them to even make it BEFORE 9pm. They finally handed it to me at 9:10pm. I'll NEVER come to this location, the extra miles to another location is worth it to the HORRIBLE customer service. They wasted my time, which has me losing...

I don't think the people working here have ever had a milkshake before. I've gotten 5 milkshakes here in the last month-and-a-half to two months. Every single milkshake was thinner than a glass of milk! The last 2 milkshakes I even SPECIFICIALLY ASKED them to make thick - not even close. I had my girlfriend take a sip and she spit it out and was like, "That's gross! Thats just a glass of milk!" They're also fairly rude here too like they can't be bothered by customers.

True story: I went to the Baskin Robins in the middle or Lakeland about 15mins down the road across the street from Love Bird. I made a comment to the worker there about how the Northside Baskin Robbins sucks and he cut me off with, "They make your milkshake a glass of milk?" Yes! He told me about hiw he's had a number of customers come in complaining about the Northside location - the quality of food and the customer service. I wish I had taken photos for reference. I do not plan on going back. The other Baskin Robins is only 15 minutes the...