McDonald's — Restaurant in Lakeville

Where do I even begin? I know, I know. McDonald's is unhealthy and you shouldn't expect much, but I have been to my share of McDonald's restaurants ALL OVER THE WORLD (I used to travel for a living) and I can honestly say that I have NEVER had such a mortifying experience in my life. I stopped in today for a quick lunch because of time constraints and the area I was in didn't have much else to offer. I walked in and there was a line out the door. They only had one register open and the poor kid stationed there was brand new. He kept messing up orders and when he'd ask for help, his managers would get publicly irritated with him and then just walk away. When I FINALLY got my order, half of it was missing. I went to fill up my cup and there was black mold all over the ice dispenser and dried/sticky syrup splashed ALL OVER the soda towers. The ketchup dispenser had caked on and dried ketchup all over and the floors were littered with food and waste debris. I had to clean off my own table and when I finally opened the wrapper to my cheeseburger, it was cold and such a sloppy mess I couldn't eat it. I requested from one of the "managers" a new, warm burger and she rolled her eyes and acted like I was "putting her out". She finally came to my sticky table with the "new burger" and I mentioned to her that there was mold all over the ice dispenser and she quickly jumped to the excuse that they've just been really busy today. I told her that mold doesn't grow in a day and that the machines are obviously not being cleaned nightly like they should be and that it is a health concern. She threw her hands up at me and raised her voice saying, "They ARE washed nightly. But, I WILL LOOK INTO IT!". Then she walked away shaking her head. My entire time there, she never once even looked in the direction of the soda and ice dispensers. I saw her a few times giving her staff irritated glances and looking at me sideways. Super professional. Hahaha I also love the fact that none of the managers wear name tags or are willing to give up their names so that specific employee complaints can't be made. She was a short little snot that should not be working as a manager. She should be fired on the spot. Horrible, horrible, horrible! I came home and almost wanted to swallow peroxide. SUPER disgusted. Never ever go here... unless you want a staph infection or...

Went through the drive-they this morning and ordered a large orange juice for my daughter who wasn’t feeling well. I love McDonald’s Orange juice and although it’s Minute Maid, it absolutely does not taste the same as the bottled Minute Maid orange juice, which is why we went to McDonald’s instead of the gas station! I paid $2.59 + tax for what I thought was going to be a large Orange juice, only to be handed a 12oz bottle!! I hesitated, as this wasn’t what I ordered! The guy explained that their machine was down, it caught me off guard, so I simply requested a cup of ice. The guy handed me a small cup of ice with no lid or straw! Again, very unexpected! I had ordered a large, so I figured I would be handed a large cup of ice along with the straw and lid, but wasn’t!

There is a gas station literally in the same parking lot area as this McDonald’s, had I known before I paid, that they only had bottles, I would have went to the gas station if that was what I wanted and I would have been able to use my food stamps!!

After I pulled away and processed what gas just happened, I called the manager asking them to at least notify people when they are ordering, before paying, so they may decide before their card has already been swiped. He was unapologetic and simply said okay and ended the call, so I’m sure that went no further…...

The food is per usual for McDonald's, but I got the sense that it's a bit pricier due to a busy Interstate and limited dining options in the immediate area. Given that it was a busy lunch rush for this location, they can get away with the pricing.

Unfortunately, I was very disappointed with the ordering service. They had a mere two cashiers available for in-person for this location -- and one of them dealt exclusively for drive-in traffic despite being seemingly available for walk-up ordering. (Yes, one of them seemed to want to take my order and then said that she couldn't. Given the line developing for the lunch rush, they have a bad customer service issue on their hands.) So, I'm not pleased with how they handle orders. Interestingly, they also hand you a number to deliver food to your table.

Fear not, however, you can use self-checkout kiosks or your cellphone for mobile orders. Whether that's an acceptable alternative, I leave for my readers to decide

Unusual retro decor makes for a very interesting dining experience. The seating ties in with the atmosphere. Some McDonalds do well with interesting...